JUAN GONZALEZ
Las Vegas,NV
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
11
11
years of professional experience
Work History
Server and Bartender
Letty’s de Leticia’s Cocina
Las Vegas, NV
03.2024 - 10.2024
- Delivered exceptional food and beverage service in a fast-paced, high-volume restaurant known for its Latin-American cuisine and vibrant atmosphere.
- Took customer orders efficiently and accurately while providing menu recommendations, upselling daily specials, and ensuring guest satisfaction.
- Prepared and served a wide range of cocktails, beers, and specialty drinks, maintaining knowledge of drink recipes and responsible alcohol service standards.
- Maintained a clean and organized bar and dining area, adhering to health and safety regulations.
- Handled cash, credit card transactions, and POS system operations with accuracy and professionalism.
- Collaborated with kitchen and floor staff to ensure timely service and a seamless guest experience.
- Trained new team members on service protocols, bar setup, and guest interaction techniques.
Server and Food Runner
Hofbrauhaus
Las Vegas, NV
04.2023 - 09.2024
- Provided efficient and friendly service in a high-energy, German-themed restaurant and beer hall known for large crowds, live entertainment, and authentic Bavarian cuisine.
- Delivered food promptly and accurately from kitchen to guests, ensuring proper presentation and satisfaction.
- Transitioned to serving responsibilities, managing multiple tables while offering detailed knowledge of menu items, beer selections, and traditional dishes.
- Created a memorable guest experience by engaging with patrons, often in a lively, festive environment.
- Supported team operations during large events and peak hours by coordinating closely with kitchen staff and fellow servers.
- Maintained cleanliness and organization in the dining and service areas, adhering to all health and safety regulations.
- Demonstrated ability to thrive in a fast-paced environment while maintaining excellent communication and customer service.
Hotel and Restaurant Waiter
Arca De Noe
Cali, Colombia
01.2014 - 02.2021
- Provided efficient and friendly service in a high-energy, German-themed restaurant and beer hall known for large crowds, live entertainment, and authentic Bavarian cuisine.
- Delivered food promptly and accurately from kitchen to guests, ensuring proper presentation and satisfaction.
- Transitioned to serving responsibilities, managing multiple tables while offering detailed knowledge of menu items, beer selections, and traditional dishes.
- Created a memorable guest experience by engaging with patrons, often in a lively, festive environment.
- Supported team operations during large events and peak hours by coordinating closely with kitchen staff and fellow servers.
- Maintained cleanliness and organization in the dining and service areas, adhering to all health and safety regulations.
- Demonstrated ability to thrive in a fast-paced environment while maintaining excellent communication and customer service.
Education
Graphic design technician -
Instituto Departametal Bellas Artes
Cali, Colombia Skills
- Customer Service Excellence
- Cash Handling & POS Systems
- Food & Beverage Knowledge
- Mixology / Craft Cocktail Preparation
- Fast-Paced Environment Adaptability
- Multitasking & Time Management
- Health & Safety Compliance
- Team Collaboration
- Hospitality & Guest Relations
- Conflict Resolution
- Bilingual: Fluent in Spanish & English
- Cross-Cultural Communication
- Active Listening
Professional Skills
Communication & Language Skills
- Adobe Creative Suite (Photoshop, Illustrator)
- Layout & Typography
- Digital Illustration
- Visual Branding
- Social Media Content Creation
- Quick Learner
- Strong Work Ethic
- Positive Attitude
- Reliability & Punctuality
- Adaptability
- Attention to Detail
- Problem Solving
Technical / Creative Skills
Soft Skills (personality & work ethic)
Timeline
Server and Bartender
Letty’s de Leticia’s Cocina
03.2024 - 10.2024
Server and Food Runner
Hofbrauhaus
04.2023 - 09.2024
Hotel and Restaurant Waiter
Arca De Noe
01.2014 - 02.2021
Graphic design technician -
Instituto Departametal Bellas Artes