Juan Gutierrez
Dallas ,TX
Summary
Dynamic dispatcher with proven expertise at AA&E Towing and Transport, excelling in conflict resolution and customer relations. Recognized for enhancing operational efficiency through meticulous records maintenance and effective team collaboration. Adept at managing high-stress situations while delivering exceptional service, consistently meeting performance metrics and fostering strong inter-agency partnerships.
Overview
4
4
years of professional experience
Work History
Dispatcher
AA&E Towing and Transport
03.2023 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Consistently met performance metrics for call handling, contributing to the overall success of the department.
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Streamlined the dispatch process by organizing resources and routes, optimizing response efforts.
- Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
- Ensured compliance with local, state, and federal regulations related to emergency communications.
- Fostered strong relationships with law enforcement and emergency services, improving inter-agency collaboration.
Barista
Starbucks
07.2021 - 03.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Education
Computer And Information Sciences
Richland College
Dallas, TX08.2021
Skills
- Customer service
- Data entry
- Decision-making
- Active listening
- Attention to detail
- Stress tolerance
- Time management
- Problem-solving
- Customer relations
- Schedule management
- Customer relationship management
- Work order management
- Conflict resolution
- Multitasking and organization
- Team collaboration
- Verbal and written communication
- Training new hires
- Critical thinker
- Shift coordination
- Multitasking
- Creative thinking
- Mentoring and coaching
- Strategy development
- Records maintenance
- Delegating work
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Portuguese
Professional Working
Timeline
Dispatcher
AA&E Towing and Transport
03.2023 - Current
Barista
Starbucks
07.2021 - 03.2023
Computer And Information Sciences
Richland College
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