Juan Hernandez
North Las Vegas,NV
Summary
Dynamic professional with a strong customer service focus and proven sales skills, honed as a Manager on Duty at a liquor store. Expert in staff training and development, I successfully enhanced team performance and customer satisfaction. Proficient in inventory management, I consistently optimized stock control, reducing waste and improving operational efficiency.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Manager on Duty
Liquor Store
11.2021 - 12.2025
- Supervised daily operations to ensure compliance with safety and customer service standards.
- Trained staff on product knowledge and effective sales techniques to enhance customer experience.
- Managed inventory levels, ensuring timely restocking and minimizing stock discrepancies.
- Resolved customer inquiries and concerns promptly to maintain high satisfaction levels.
Surveillance Supervisor
Shoe Store
02.2018 - 08.2021
- Monitored surveillance footage to detect theft and ensure safety protocols were followed.
- Trained staff on proper usage of security equipment and emergency response procedures.
- Conducted regular audits of surveillance systems to maintain operational efficiency.
- Analyzed incidents recorded on video to identify trends and improve loss prevention strategies.
Temp Worker
Manpower Staffing
04.2014 - 02.2018
- Operated various machinery and tools to complete assigned tasks efficiently.
- Assisted in training new workers on safety protocols and operational procedures.
- Ensured quality control standards were met during production processes.
- Collaborated with team members to streamline workflow and improve productivity.
Bartender Shift Manager
Poker Palace Casino
01.2012 - 04.2014
- Supervised bar operations, ensuring compliance with health and safety regulations.
- Trained and mentored junior bartenders, enhancing team performance and service quality.
- Managed inventory levels, optimizing stock control and reducing waste.
- Developed and implemented new cocktail recipes, increasing customer satisfaction and repeat business.
Education
GED - General Education
Foothills High School
San Diego, CASkills
- Customer service focus
- Sales and marketing
- Staff training and development
- Scheduling proficiency
Certification
Valid Tam card & Health card on hand.
Timeline
Manager on Duty
Liquor Store
11.2021 - 12.2025
Surveillance Supervisor
Shoe Store
02.2018 - 08.2021
Temp Worker
Manpower Staffing
04.2014 - 02.2018
Bartender Shift Manager
Poker Palace Casino
01.2012 - 04.2014
GED - General Education
Foothills High School