JUAN JOSE LOMBO RESTREPO
New York
Summary
Reliable and motivated professional with over three years of experience in the hospitality industry. Strong communication, organization, and time management skills, with the ability to prioritize tasks, solve problems efficiently, and maintain a high level of professionalism in fast-paced environments. Recognized for attention to detail, dependability, and providing excellent customer service while working effectively as part of a team.
Overview
3
3
years of professional experience
Work History
Server
Le Pain Quotidien
New York
05.2023 - Current
- Deliver professional customer service in a high-volume environment while maintaining accuracy and professionalism.
- Resolved customer concerns professionally, adhering to company procedures to ensure satisfaction.
- Maintained accurate order information and verified details to ensure customer requests were processed correctly.
- Process cash, credit card, and electronic transactions accurately.
- Handle confidential customer payment information with discretion.
- Balance cash drawers and complete end-of-day cash reconciliation.
- Open and close restaurant operations following established procedures.
- Executed opening and closing procedures to maintain operational continuity.
- Train and mentor newly hired employees on customer service standards and daily operations.
- Provided training for newly hired employees based on management's selection.
- Coordinated with managers and kitchen staff to enhance workflow efficiency.
- Maintain organized work areas and comply with health and safety standards.
- Prioritize multiple responsibilities while meeting operational deadlines.
Education
Technical Certificate - Customer Service
Institución Educativa Luis Carlos González Mejía
Pereira, Colombia01-2020
High School Diploma -
Institución Educativa Luis Carlos González Mejía
Pereira, Colombia01-2020
Skills
- Customer Service
- POS Systems
- Cash Accountability
- Data Entry
- Attention to Detail
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
- Team Coordination
- Time Management
- Problem Solving
- Verbal Communication
- Written Communication
- Bilingual (English & Spanish)
- Administrative Support
Accomplishments
- Selected by management to train newly hired employees.
- Entrusted with opening and closing responsibilities.
- Responsible for daily cash reconciliation and cash accountability.
- Recognized for reliability, professionalism, and consistent attendance.
Languages
- Spanish, Native
- English, Fluent
Timeline
Server
Le Pain Quotidien
05.2023 - Current
Technical Certificate - Customer Service
Institución Educativa Luis Carlos González Mejía
High School Diploma -
Institución Educativa Luis Carlos González Mejía