Juan Landeros
Laredo
Summary
Shift manager with strong expertise in employee training, food safety compliance, and customer relationship management. Demonstrated success in conflict resolution and improving customer satisfaction metrics. Proven track record of leading teams to achieve operational excellence.
Overview
2
2
years of professional experience
Work History
Shift Manager
Taco Bell
Laredo
02.2024 - 03.2026
- Trained new employees on food safety and customer service standards.
- Maintained cleanliness and organization of work area.
- Monitored food preparation processes to ensure quality and compliance with standards.
- Resolved customer complaints promptly, improving satisfaction and fostering loyalty.
- Coordinated shift schedules to ensure optimal workforce coverage and efficiency.
- Conducted regular inspections of the kitchen and dining area for cleanliness and safety.
- Managed daily cash intake by counting out registers and tabulating profits.
- Helped employees accomplish tasks during peak periods.
- Inspected work areas regularly for cleanliness and organization standards.
- Built and nurtured positive relationships with staff, customers, and vendors to enhance workplace culture.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Communicated with other shift managers to facilitate continuum of customer service.
- Monitored store operations to ensure compliance with company policies and procedures.
- Ensured completion of all closing duties were completed accurately according to established guidelines.
- Assisted in resolving escalated customer service issues in a timely manner.
- Enforced safety standards throughout the store including proper use of equipment.
- Responded quickly and effectively to emergency situations as they arose.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Resolved conflicts between staff members in a professional manner.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves.
- Reported employee behavioral issues, losses and customer complaints to upper-level management.
- Directed and led employees and team members on effective operations, methods and procedures.
- Managed schedules, accepted time off requests and maintained coverage for shifts.
- Reinforced rules to promote superior employee performance.
- Prepared detailed incident reports following any incidents that occurred during shifts.
- Coordinated with other departments to resolve customer inquiries in a timely manner.
- Counted cash in registers to ensure accuracy at end of shifts.
- Delegated work to staff, setting priorities and goals.
- Directed and supervised staff performance.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
- Identified appropriate solutions to minimize issues and quickly solve problems.
Education
High School Diploma -
United South High School
Laredo, TX05-2024
Laredo College
Laredo, TXSkills
- Food safety compliance
- Quality assurance
- Inventory management
- Cash handling
- Employee training
- Staff supervision
- Customer relationship management
- Customer service focus
- Delegating work
- Time management
- Multitasking
- Teamwork
- Conflict resolution
- Effective communication
- Punctual and reliable
- Service oriented
Languages
English
Full Professional
Spanish
Professional
Timeline
Shift Manager
Taco Bell
02.2024 - 03.2026
High School Diploma -
United South High School
Laredo College