Job Search Status
Open to workDesired start date: 2 weeks notice
Desired Job Title
ServerServer ServerServerServerWork Type
Part TimeSeasonal WorkLocation Preference
On-SiteLocation: La Grange, Illinois, USChicago, IL
Open to relocation: Yes
Open To Work
Juan Laverde
La Grange,Illinois
Work Preference
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
16
16
years of professional experience
Work History
Server
Stefani Group - Tavern On Rush Stakehouse
Thompson Hotel
09.2024 - Current
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Trained new servers on menu knowledge, restaurant policies, and customer interaction standards.
- Oversaw table management to optimize seating arrangements and maintain a smooth dining atmosphere.
- Implemented feedback processes to improve service quality and guest experiences consistently.
- Assisted in inventory management, monitoring stock levels, and coordinating supply orders effectively.
- Developed strong relationships with regular patrons, fostering loyalty and repeat business opportunities.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Banquet Server - on call
Radisson Blu Hotel
221 n. Columbus dr, Chicago
09.2021 - Current
- Coordinated banquet setups, ensuring timely and efficient service delivery.
- Served food and beverages to guests, maintaining high standards of hospitality.
- Assisted in training new staff on service protocols and guest interaction techniques.
Server
Oxford Hospitality - Nico Osteria
Chicago, IL
05.2021 - 02.2024
- Served food and beverages promptly with focused attention to customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Server
Marriott
Chicago, IL
10.2009 - 03.2020
- Processed orders and sent to kitchen employees for preparation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Cultivated warm relationships with regular customers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Server
Coco Restaurant
Chicago, IL
12.2017 - 10.2019
Server
Las Tablas
Chicago, IL
02.2014 - 12.2017
Education
Pending - Marketing
Politecnico Grancolombiano
Bogotá, ColombiaSkills
- Relationship Management
- Conflict and Complaint Resolution
- Special Requests and Substitutions
- Menu Memorization
- Order Accuracy
- Safe Food Handling
- Cool Under Pressure
- Exceptional customer service
- Table Monitoring and Turnover
Timeline
Server
Stefani Group - Tavern On Rush Stakehouse
09.2024 - Current
Banquet Server - on call
Radisson Blu Hotel
09.2021 - Current
Server
Oxford Hospitality - Nico Osteria
05.2021 - 02.2024
Server
Coco Restaurant
12.2017 - 10.2019
Server
Las Tablas
02.2014 - 12.2017
Server
Marriott
10.2009 - 03.2020
Pending - Marketing
Politecnico Grancolombiano