Juan Palomino
Reno,US
Summary
Fluently bilingual in English and Spanish. Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements. With over 15 years of experience in casino and gaming management. Dedicated to learning, growing, and succeeding in the service industry. Ability to multitask. Friendly employee knowledgeable banking regulations and regulatory compliance. Offers great communication, collaboration and organizational skills.
Overview
13
13
years of professional experience
Work History
Relationship Banker
Bank of America
Reno, NV
03.2023 - Current
- Provided customers with financial advice and assistance in setting up accounts, loans, and investments.
- Identified customer needs through conversations and offered appropriate banking products to meet their requirements.
- Built long-term relationships with customers by providing personalized service and support.
- Assisted customers in opening new checking and savings accounts, as well as other banking services such as wire transfers, direct deposits.
- Researched customer inquiries regarding account balances, transactions, fees, interest rates.
- Developed promotional strategies to attract new customers to the bank's products and services.
- Educated clients about various banking products available at the institution.
Casino Host
Grand Sierra Resort and Casino
Reno, NV
03.2020 - 03.2023
- Maintained and developed positive, friendly relationships with gaming customers by assisting guests with VIP requests and amenities, as well as issuing comps
- Devised marketing strategies to increase customer loyalty and satisfaction
- Analyzed guest play, comps, and promotions while creating effective promotions for key players and increasing play
- Planning marketing to help me achieve revenue and departmental goals
- Generating gaming revenue quarterly by effectively reactivating, developing, and maintaining customers.
Casino Host
Harrah's Reno
Reno, NV
05.2011 - 03.2020
- Maintained and developed positive, friendly relationships with gaming customers by assisting guests with VIP requests and amenities, as well as issuing comps
- Devised marketing strategies to increase customer loyalty and satisfaction
- Analyzed guest play, comps, and promotions while creating effective promotions for key players and increasing play
- Planning marketing to help me achieve revenue and departmental goals
- Generated gaming revenue quarterly by effectively reactivating, developing, and maintaining customers.
Education
BBA - Tourism Marketing
University of Guadalajara Proulex CUCEA
01.1997
Skills
- Customer service
- MS Office
- Skilled in [Software]
- Interpersonal and written communication
- Strong verbal communication
- Relationship development
- Regulatory compliance
- Tourism Marketing
Timeline
Relationship Banker
Bank of America
03.2023 - Current
Casino Host
Grand Sierra Resort and Casino
03.2020 - 03.2023
Casino Host
Harrah's Reno
05.2011 - 03.2020
BBA - Tourism Marketing
University of Guadalajara Proulex CUCEA