Juan Perez
Chicago,IL
Summary
Accomplished Insurance Agent at State Farm, adept in customer service and policy enforcement, significantly enhancing client satisfaction and loyalty. Leveraged team leadership and motivational skills across roles, driving positive outcomes. Expert in cash handling and insurance sales, consistently meeting targets. Proven adaptability and professionalism, contributing to operational excellence at Jewel-Osco and beyond.
Overview
23
23
years of professional experience
Work History
Cashier Team Lead
Jewel-Osco
03.2020 - 04.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers by answering questions and fulfilling requests.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
Deli Supervisor
Cermak Fresh Market
06.2015 - 02.2020
- Contributed to the overall store success by participating in staff meetings, providing constructive feedback, and implementing suggested improvements.
- Enhanced customer satisfaction by ensuring prompt and accurate order fulfillment in the deli department.
- Maintained a clean and sanitary work environment, adhering to health department guidelines and best practices.
- Adhered to all safety standards when using slicers, knives, fryers, ovens, or other potentially hazardous equipment within the deli area.
- Monitored equipment maintenance schedules to ensure optimal functionality and minimize downtime due to repairs or malfunctions.
Personal Care Assistant
SYNERGY HomeCare
01.2013 - 05.2015
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
Insurance Agent
State Farm
10.2001 - 07.2012
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
- Assisted clients in navigating the often complex claims process, ensuring they received fair and timely resolutions.
Education
High School Diploma -
William H. Wells High School
Chicago, IL06.1986
Skills
- Customer Service
- Team Leadership
- Cash Handling
- Positive Attitude
- Cashier training
- Motivational Skills
- Adaptability and Dependability
- Policy Enforcement
- Licensed Insurance Agent
- Professionalism and Ethics
- Quotes and sales
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Cashier Team Lead
Jewel-Osco
03.2020 - 04.2024
Deli Supervisor
Cermak Fresh Market
06.2015 - 02.2020
Personal Care Assistant
SYNERGY HomeCare
01.2013 - 05.2015
Insurance Agent
State Farm
10.2001 - 07.2012
High School Diploma -
William H. Wells High School