Juan Posada
Fort Worth,TX
Summary
Dependable crew member with experience and well-developed critical thinking, problem-solving and organizational skills. Exceptional communicator and team player trained in operating cash registers and serving customers. Goes above and beyond to serve guests and promote loyalty.
Overview
4
4
years of professional experience
Work History
Crew Member
Chipotle
Arlington, TX
08.2021 - Current
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Restocked kitchen supplies including food products and utensils.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Followed all safety guidelines while operating equipment such as slicers, fryers and grill.
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Monitored quality of food served to ensure it met company standards for presentation and temperature.
- Resolved customer complaints in a professional manner.
- Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Maintained organized storage areas for food products, beverages and restaurant supplies.
- Processed takeout orders quickly to ensure timely delivery of meals.
- Answered phone calls promptly to provide accurate information about menu items or prices.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Wiped down tables and equipment, swept and refilled stock.
- Served food quickly for positive guest experiences.
Sales Associate
The Buckle
Bossier City, LA
08.2020 - 07.2021
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Maintained up-to-date knowledge of store merchandise and policies.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Conducted inventories on a regular basis to track stock levels.
- Demonstrated product features and benefits for customers' needs.
- Handled customer complaints in a professional manner.
- Tracked sales performance metrics to identify trends in the market place.
- Developed promotional strategies to increase sales volume.
- Attended weekly team meetings to review performance goals and objectives.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained cleanliness of store environment including floors, windows, displays.
- Analyzed customer feedback data to recommend improvements in service quality.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Developed trusting relationships with customers by making personal connections.
Education
Bachelor of Architecture - Architecture
The University of Texas At Arlington
Arlington, TX05-2026
Skills
- Health Code Compliance
- Customer Service
- Safe Food Handling
- Beverage Preparation
- Food Preparation
- Order Management
- Inventory Restocking
- Customer Engagement
- Menu Memorization
- Cash Handling
- Clear Communication
- Company standards
- Inventory Counts
- Safety awareness
- Problem-Solving
- Taking Orders
- Supplies Monitoring and Restocking
- Valid Driver's License
- Sales expertise
- Product Promotion
- Time Management
- Cleaning
- Store Opening and Closing
- Telephone Etiquette
- Salesmanship
- Heavy Lifting
- Food portioning
- Stocking and Replenishment
- Customer Relations
Timeline
Crew Member
Chipotle
08.2021 - Current
Sales Associate
The Buckle
08.2020 - 07.2021
Bachelor of Architecture - Architecture
The University of Texas At Arlington