Juan Richardson
Dallas,TX
Summary
Accomplished and energetic Department Manager with a solid history of achievement with more than 15 years of successful experience in customer service and departmental support. Motivated leader with strong organizational skills. Looking to obtain a position with a company that values professionalism, and to work in a team environment where my skills can be used toward a common goal.
Overview
23
23
years of professional experience
Work History
Parts Manager
Equipment Depot
Irving, TX
09.2002 - 06.2021
- Managed day-to-day parts operation at customer, service and rental level. Led and assembled high-performing, customer-focused team.
- Achieved business objectives (as measured by Key Performance Indicators) by improving skills and professionalism within parts operation.
- Responsible for 1.7 million parts inventory and required stocking levels to balance stock for maximum inventory turns.
- Reduced process lags, managing daily parts operations such as fulfilling service requests, generating purchase orders, tracking inventory and maintaining profit margins.
- Oversaw that authorized plans and programs are carried out by department as to inventory levels, Equipment Depots parts profit and warranty returns.
- Mitigated financial discrepancies by managing claims processing, damaged goods, backorders, overages and shortages.
Training Coordinator
Verizon
Irving, TX
05.1998 - 07.2002
- Managed training calendars to inform participants of upcoming training session topics and dates.
- Evaluated effectiveness of training programs and recommended improvements to upper management.
- Created cost estimates by compiling anticipated costs for training events.
- Explained goals and expectations required of trainees.
- Evaluated training materials prepared by instructors and offered actionable suggestions for improvement.
Education
Some College (No Degree) - Law Enforcement
Skills
- Stock management
- Invoice processing
- Team Leadership
- Equipsoft Systems Operations
- Sales Training
- Customer Service Skills Training
- Licensed All Lines Insurance Adjuster
Timeline
Parts Manager - Equipment Depot
09.2002 - 06.2021
Training Coordinator - Verizon
05.1998 - 07.2002
Mountain View College - Some College (No Degree), Law Enforcement
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