JUAN RIVERA
Greenacres,USA
Summary
To obtain a position with this company that utilizes my selling, interpersonal, and client relation skills and experience.
Experienced with assessing vehicle conditions and advising on necessary repairs. Utilizes technical knowledge and client communication to ensure optimal service delivery. Track record of building strong customer relationships and maintaining high levels of satisfaction.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Service Advisor
Braman Honda of Palm Beach
08.2024 - 10.2025
- Servicing customers and providing advice for their vehicle needs.
- Evaluated customer vehicle issues and provided accurate service recommendations.
- Selling repairs and maintenance services on Honda and other brand vehicles.
- Coordinated with technicians to ensure timely completion of automotive repairs and services.
- Trained junior advisors on best practices for customer service and technical knowledge.
- Maintained detailed records of service history and customer interactions using dealership management software.
- Managed customer inquiries and resolved complaints to enhance satisfaction levels.
Mechanical Technician
Braman Honda of Palm Beach
02.2021 - 07.2024
- Executed warranty repairs on Honda Vehicles.
- Comprehensive care of Honda drivetrains.
- Diagnosed and repaired mechanical issues on vehicles, ensuring optimal performance and safety standards.
- Conducted routine maintenance checks, identifying potential problems before they escalated into major repairs.
- Collaborated with team members to streamline service processes, enhancing workflow efficiency in the repair shop.
Mechanical Technician
MotorHaus
01.2017 - 01.2021
- Diagnosing, repairing, and servicing BMWs and Mini Cooper Vehicles.
- Ensuring the vehicle’s safety.
- Utilized diagnostic tools to troubleshoot vehicle systems, improving accuracy in identifying issues for effective solutions.
- Assembled and disassembled equipment to perform repairs and maintenance.
- Maintained clean and organized work area to easily locate repairing tools and equipment.
Express Service Technician
West Palm Beach Hyundai (Formerly Napleton)
08.2013 - 12.2016
- Maintained automotive services on vehicles.
- Performed mechanical duties on Hyundai Vehicles.
- Conducted routine maintenance and inspections, adhering to manufacturer specifications.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
Education
High School Diploma -
Royal Palm Beach High School
Royal Palm Beach, FL05.2010
Skills
- Languages: Bilingual in English and Spanish
- Certifications: ASE (Brakes and Suspension June 2020)
- Tech-Savvy
- Computer skills: MS Office, CDK, MyKarmaa
- Customer service
- Multitasking and organization
- Vehicle assessment
- Service recommendations
- Service scheduling
- Price quoting
- Handling customer complaints
Certification
ASE technical certification (June 2020)
Languages
Bilingual in English and Spanish
Timeline
Service Advisor
Braman Honda of Palm Beach
08.2024 - 10.2025
Mechanical Technician
Braman Honda of Palm Beach
02.2021 - 07.2024
Mechanical Technician
MotorHaus
01.2017 - 01.2021
Express Service Technician
West Palm Beach Hyundai (Formerly Napleton)
08.2013 - 12.2016
High School Diploma -
Royal Palm Beach High School