Juan Salazar
4417 NW 1st Ave Miami
Summary
Enthusiastic and reliable professional that takes pride in providing excellent customer service and creating memorable dining experiences for customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in a timely manner. Maintains focus with a positive attitude in stressful situations and high-volume environments.
Overview
12
12
years of professional experience
Work History
Server
Sugarcane Raw Bar Grill
03.2022 - Current
- Provided professional services and support in a dynamic work environment.
- Demonstrated strong multitasking skills by managing several tables at once while maintaining high standards of service quality.
- Pitched in with cleaning and closing tasks to keep restaurants running smoothly.
- Provided exceptional service to large parties, coordinating with the team for smooth operations.
- Promoted daily specials strategically, driving additional revenue through targeted recommendations based on guest preferences.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Supported management by completing daily side work tasks such as restocking supplies and cleaning duties.
- Increased sales by upselling appetizers, desserts, and specialty beverages.
- Worked flexible hours across night, weekend, and holiday shifts.
Server
Parker & Quinn
12.2020 - 03.2021
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Processed orders and sent to kitchen employees for preparation.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
Haven Rooftop
05.2017 - 10.2019
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Participated in ongoing professional development opportunities to stay current on industry trends and improve service offerings continually.
Busser
Cabo Mexican Restaurant & Lounge
08.2012 - 02.2014
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Provided support during special events, ensuring seamless operations despite increased demands.
- Provided attentive service and proactively assessed guest needs.
- Refilled drinks and provided extra napkins and silverware to go extra mile in serving customers.
- Respected guest privacy by discreetly clearing dishes without interrupting conversations.
- Maintained high levels of cleanliness throughout shifts, contributing to overall restaurant presentation.
- Delivered smooth and timely service to customers by offering additional silverware, extra napkins, and cleaning spills.
Education
High School Diploma -
Academy For Young Writers
1065 Elton St, Brooklyn, NY 1123906.2014
Skills
- Food and beverage pairings
- Food Safety Standards
- Bilingual (English & Spanish)
- Hospitality service expertise
- Cash Handling
- Memory retention
- Allergy awareness
- High Energy and Stamina
- Upselling and Cross Selling
- Team Player, Friendly, Positive
- Point of sale operation, Toast System
- Dependable and Responsible
Timeline
Server
Sugarcane Raw Bar Grill
03.2022 - Current
Server
Parker & Quinn
12.2020 - 03.2021
Server
Haven Rooftop
05.2017 - 10.2019
Busser
Cabo Mexican Restaurant & Lounge
08.2012 - 02.2014
High School Diploma -
Academy For Young Writers
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