Summary
Overview
Work History
Education
Skills
Activities
Languages
Timeline

Juan Sanchez

Dade City

Summary

  • Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects.
  • Motivated waitress with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
  • Driven Busser with 2.5 years of experience working with restaurant teammates. Highly skilled at cleaning and organizing while addressing customer concerns with speed, accuracy and professionalism. Committed to customer satisfaction to resolve complex issues and win customer loyalty.
  • Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

5
5
years of professional experience

Work History

DISPATCHER

ROWLAND TRANSPORTATION
10.2022 - Current
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Directed dispatching, routing, and tracking of 120 fleet vehicles.
  • Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Tracked delivery progress to identify possible delays and provide real-time updates to customers.
  • Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
  • Closely monitored dispatch board to triage and prioritize over 75 daily calls.
  • Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.

BUSSER/WAITER/ ASSISTANT MANAGER

PLAZA MEXICO BAR AND GRILL
12.2019 - 07.2023
  • Busser
  • Reset and cleaned tables quickly to prepare for new customers.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Trained new staff in bussing and cleaning procedures.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
  • Waiter
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Assistant Manager
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

KITCHEN (BACK OF HOUSE)

CHICK-FIL-A
07.2021 - 10.2021
  • Ensured kitchen cleanliness, adhering to health and safety regulations for optimal sanitary conditions.
  • Practiced sanitation and safety procedures using approved disinfecting products and encouraging social distancing.
  • Collaborated with front-of-house staff to ensure seamless service during peak hours.
  • Created positive working environment and caring, hospitable atmosphere for employees and patrons.

Education

High School Diploma -

ZEPHYRHILLS HIGH SCHOOL
05.2023

Skills

  • Data Entry
  • Stress Tolerance
  • Service Quality
  • Team Leadership
  • Fluent Bilingualism
  • Problem-Solving
  • Customer Support
  • Multi-Tasker

Activities

  • Truck/car show
  • Fishing
  • Gym
  • Family time

Languages

Spanish
Professional Working

Timeline

DISPATCHER - ROWLAND TRANSPORTATION
10.2022 - Current
KITCHEN (BACK OF HOUSE) - CHICK-FIL-A
07.2021 - 10.2021
BUSSER/WAITER/ ASSISTANT MANAGER - PLAZA MEXICO BAR AND GRILL
12.2019 - 07.2023
ZEPHYRHILLS HIGH SCHOOL - High School Diploma,

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Juan Sanchez