Juan Santiago
Atlanta ,GA
Summary
Dedicated hospitality professional with over eight years of experience delivering attentive service in fast-paced environments. Skilled in maintaining composure during challenges, fostering effective communication, and enhancing team performance to create inviting guest experiences. Committed to ensuring customer safety and comfort through sound judgment and adaptability.
Overview
25
25
years of professional experience
Work History
Bartender
Grindhouse Killer Burgers
Brookhaven, GA
11.2021 - Current
- Delivered attentive personalized service in fast-paced environments, managing multiple guest requests efficiently.
- Monitored guest needs and alcohol consumption, promoting a safe and responsible service environment.
- Coordinated with bartenders and waitstaff, ensuring seamless service during peak periods.
- Trained bartenders on service procedures and product knowledge, enhancing team capability and guest satisfaction.
- Maintained composure and professionalism during challenging situations, utilizing clear communication for positive resolutions.
- Processed orders and payments accurately while enhancing customer experience.
Bartender
Trackside Tavern
Decatur, Georgia
06.2003 - 11.2021
- Served 20–30 guests, prioritized requests, and ensured an organized, welcoming environment.
- Ensured cleanliness, sanitation, and restocking standards were maintained throughout service.
- Monitored guest behavior with colleagues to de-escalate conflicts effectively.
Bartender
Twain's Billiards
Decatur, Georgia
04.2001 - 06.2003
- Crafted and served beverages to customers, ensuring quality and presentation in a busy environment. to customers at a busy burger restaurant.
- Delivered prompt, courteous service to 10–15 guests simultaneously, efficiently managing drink orders and competing priorities to enhance guest satisfaction.
- Assisted in training new bartenders on drink preparation techniques.
- Executed end-of-day checklists, cash-handling tasks, and inventory restocking, ensuring accuracy and consistency to maintain operational readiness.
- Ensured cleanliness of bar area by regularly wiping surfaces and organizing supplies during shifts. and organization of the bar area throughout shifts.
Education
High School Diploma -
Miami Southridge
Miami, FL08-1996
Skills
- Customer safety Guest Relations Conflict resolution Team Collaboration Clear Communication High-Volume Service Bartender Training Alcohol service Cash Handling Conflict resolution
Timeline
Bartender
Grindhouse Killer Burgers
11.2021 - Current
Bartender
Trackside Tavern
06.2003 - 11.2021
Bartender
Twain's Billiards
04.2001 - 06.2003
High School Diploma -
Miami Southridge