Juan Torres-Espinoza
Santa Barbara,CA
Summary
Detail oriented with experience in high pressure environments. Recognized for delivering exceptional service while efficiently managing multiple tasks, contributing to enhanced operational productivity and guest satisfaction.
Overview
6
6
years of professional experience
Work History
Server
Hotel Californian
Santa Barbara, CA
06.2022 - Current
- Delivered exceptional customer service in high-volume dining environment.
- Collaborated with kitchen staff to ensure timely meal preparation and delivery.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Event Coordinator
Jump On The School Bus
Santa Barbara, CA
12.2019 - 07.2025
- Delegated staff to ensure guest safety and proper service in a timely maner
- Led recruitment and training of new staff
- Ensuring all task are executed in accordance with logistics
- Made Situational decisions under pressure to ensure high energy groups and parties moved accordingly to plan
- Multitask oriented
- Proven ability to multitask by delegating staff while simultaneously ensuring situation is going as planned
- Ability to work with 3rd party companies
- Began as bus detailer ensuring buses were in spotless condition before departure
Busser
Mar Monte Hotel
Santa Barbara, CA
06.2022 - 02.2023
- Ensured cleanliness and organization of dining areas for optimal guest experience.
- Assisted servers with timely delivery of food and beverages to enhance service efficiency.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity
Education
High School Diploma -
San Marcos High School
Santa Barbara, CA06-2022
Skills
- Strong work ethic
- Exceptional customer service
- Multitasking
- Leadership
- Attention to detail
- Perseverance
- Team player
Languages
English
Full Professional
Spanish
Professional Working
Timeline
Server
Hotel Californian
06.2022 - Current
Busser
Mar Monte Hotel
06.2022 - 02.2023
Event Coordinator
Jump On The School Bus
12.2019 - 07.2025
High School Diploma -
San Marcos High School