Juan Ybarra
Fargo
Summary
Proficient customer service representative with over 8 years of experience in resolving customer inquiries and managing accounts. Known for fostering strong relationships and implementing effective process improvements to enhance overall service quality.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Saddle Creek Logistics
Edwardsville
09.2017 - 03.2026
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved customer complaints promptly and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted customers with inquiries and resolved issues promptly.
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed strong relationships with customers by providing personalized assistance and support.
- Cultivated strong customer relationships, fostering loyalty and encouraging repeat business.
- Processed orders and managed customer accounts efficiently.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Followed up with customers to ensure satisfaction with services provided.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Maintained accurate records of customer interactions and transactions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Collaborated with other departments to resolve complex problems, ensuring customer needs were met effectively.
- Conducted regular follow-up calls with customers after resolving their issues.
- Evaluated customer service processes, identifying improvements and suggesting actionable changes to enhance service quality.
- Trained new team members on customer service protocols and systems.
- Promoted available products and services to customers during service, account management and order calls.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Implemented innovative methods for streamlining the customer service process.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Mentored junior team members and managed employee relationships.
- Developed positive relationships with customers through friendly interactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Provided top quality control and eliminated downtime to maximize revenue.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Education
High School Diploma -
First Baptist Academy
Cahokia,IL05-1990
Skills
- Order processing
- Account management
- Issue resolution
- CRM software usage
- Data entry accuracy
- Process improvement
- Relationship building
Timeline
Customer Service Representative
Saddle Creek Logistics
09.2017 - 03.2026
High School Diploma -
First Baptist Academy