Juan Zamora
Bakersfield,CA
Summary
Dedicated individual with the desire to grow with a company and with over 11 years of sales and customer service experience, I have gained the knowledge to help lead and coach my peers on sales and customer service interactions. Insightful Manager with experience directing and improving operations through effective planning and execution.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Relationship Banker
Chase Bank USA, N.A
02.2019 - 04.2024
- Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
- Strengthened client relationships by providing personalized banking solutions and excellent customer service.
- Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
- Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
- Increased daily sales by upselling banking products and financial services to customers.
Sales Associate
Best Buy Corp
02.2016 - 02.2019
- Provided expert guidance to customers in regards to their electronic needs but with a specialty in mobile phones. H
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
Sales Representative
Verizon Phone and Wireless
10.2014 - 01.2016
- Provided outstanding sales and customer service experiences to clients
- Responsibilities including opening and closing of retail store and cash handling duties.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Increased sales revenue by identifying and targeting high-potential accounts.
Sales Associate
AT&T
01.2013 - 10.2013
- Provided in-depth understanding of company plans and products
- Maintained friendly and professional customer experiences
- Played a vital role in expanding business into the Hispanic market.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
Education
Associates Degree - Business Administration
Cuesta College
San Luis Obispo, CA06.2021
Skills
- Sales
- Cash Handling
- Financial services
- Spanish
- English
- Customer service
- Business Development
- Relationship Management
- Account Management
- Negotiation
- Accomplished in relationship selling
- Analytical problem solver
- Leadership
Certification
FINRA License
Languages
Spanish
Native or Bilingual
Timeline
Relationship Banker
Chase Bank USA, N.A
02.2019 - 04.2024
Sales Associate
Best Buy Corp
02.2016 - 02.2019
Sales Representative
Verizon Phone and Wireless
10.2014 - 01.2016
Sales Associate
AT&T
01.2013 - 10.2013
Associates Degree - Business Administration
Cuesta College
FINRA License
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