Juana Olivas
Islip Terrace,NY
Summary
Experienced with customer service, sales techniques, and product knowledge. Utilizes persuasive communication to connect with customers and recommend products. Track record of maintaining organized inventory and supporting team goals.
Overview
5
5
years of professional experience
Work History
Sales Associate
Ashley Furniture Homestore
08.2023 - Current
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
Shift Leader
Blaze Pizza
04.2020 - 08.2023
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Trained new employees and delegated daily tasks and responsibilities.
Team Member
Target
04.2022 - 09.2022
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
Education
No Degree - Psychology
SUNY, Farmingdale
Farmingdale, NY12.2022
High School Diploma -
West Babylon High School
West Babylon, NY06-2022
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Excellent people skills
- Goal oriented
- Cash handling
- Flexible schedule
- POS system operation
- Reliable and punctual
- Feedback implementation
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Sales Associate
Ashley Furniture Homestore
08.2023 - Current
Team Member
Target
04.2022 - 09.2022
Shift Leader
Blaze Pizza
04.2020 - 08.2023
No Degree - Psychology
SUNY, Farmingdale
High School Diploma -
West Babylon High School
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