Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Juan A Gonzalez

Austin, TX,USA

Summary

I leveraged my expertise in problem-solving to enhance customer satisfaction, achieving a remarkable 40% close rate primarily through client referrals. As a key contributor, I consistently achieved top-tier sales performance by developing strong client relationships and providing expert advice in my industry.

Overview

12
12
years of professional experience

Work History

Senior Energy Consultant

Freedom Solar Power
04.2019 - Current
  • Enhanced customer satisfaction by providing timely follow-ups and addressing concerns throughout the installation process.
  • Educated clients on the benefits of solar energy, resulting in higher conversion rates from initial inquiries to closed deals.
  • Top-tier sales performance. My approach centers on developing strong client relationships, providing expert advice on our industry-leading solar products, and delivering customized solutions that meet client needs.
  • I implement a meticulous follow-up strategy that has driven a 40% close rate, with half of my new business stemming from client referrals. I maintain an impressively low cancellation rate.

Solar Inside Sales Coordinators

Freedom Solar Power
08.2017 - 04.2019
  • Engaged clients through effective communication and interpersonal skills, which helped to develop lasting relationships.
  • Improved productivity of customer service team by leading training initiatives and revamping schedules.

Customer Retention Specialist

Green Mountain Energy, NRG
07.2012 - 07.2017


  • Implemented targeted outreach campaigns to re-engage inactive customers and boost repeat business.
  • Reduced churn rate by developing personalized retention strategies for high-risk clients.
  • Contributed to company growth by upselling additional products and services during support interactions.

Education

Bachelor of Arts - Organization And Corporate Communication

University of Texas At El Paso
El Paso, TX
05.2010

Skills

  • Training and education
  • Sales strategy development
  • System optimization
  • Sales Cycle Management
  • Problem-Solving
  • CRM proficiency

Accomplishments

  • Achieved over $17 million in net sales, consistently surpassing sales quotas by 150%.
  • Ranked among the top 5 nationally for five consecutive years.
  • Promoted to Senior Energy Consultant in recognition of outstanding performance.
  • Developed a strong referral network, with 50% of business originating from customer relationships.

Languages

Spanish
Native or Bilingual

Timeline

Senior Energy Consultant

Freedom Solar Power
04.2019 - Current

Solar Inside Sales Coordinators

Freedom Solar Power
08.2017 - 04.2019

Customer Retention Specialist

Green Mountain Energy, NRG
07.2012 - 07.2017

Bachelor of Arts - Organization And Corporate Communication

University of Texas At El Paso
Juan A Gonzalez