Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
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JUAN CARLOS ORTIZ

Jackson Heights

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

9
9
years of professional experience

Work History

Server

Piccola Cucina Group
06.2021 - 04.2025
  • Provided excellent customer service by anticipating needs and responding promptly to requests.
  • Demonstrated ability to interact with customers in a friendly and professional manner.
  • Prioritized multiple tasks in dynamic environment and stayed calm and composed.

Server

Coco Pazzo
04.2019 - 05.2021

Food Runner

Quality Eats
02.2019 - 03.2020
  • Effectively communicated with chefs, servers and other kitchen staff to deliver meals on time.
  • Maintained professional communication with wait staff, cooks, and managers while on the job.
  • Provided superior customer service by quickly and efficiently delivering food to guests.

Food Runner

Le Coq Rico
01.2016 - 01.2019
  • Effectively communicated with chefs, servers and other kitchen staff to deliver meals on time.
  • Exhibited strong multitasking skills when working under pressure during peak hours.

Education

High School Diploma -

UNITEC
06.1999

Skills

  • Wine Pairings
  • Upselling
  • Reliable and Responsible
  • Teamwork and Collaboration
  • Strong work ethic
  • Calm demeanor

LANGUAGES

Spanish - Native
English - Advanced ESL(English as a Second Language)

Timeline

Server

Piccola Cucina Group
06.2021 - 04.2025

Server

Coco Pazzo
04.2019 - 05.2021

Food Runner

Quality Eats
02.2019 - 03.2020

Food Runner

Le Coq Rico
01.2016 - 01.2019

High School Diploma -

UNITEC

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JUAN CARLOS ORTIZ