Hi, I’m
Juan Diego Tabares
Sunrise,FL
Summary
Dynamic professional with a proven track record in customer service and route management, notably at Marco's Pizza. Excelled in enhancing customer satisfaction and streamlining delivery processes. Skilled in GPS navigation and problem-solving, adept at fostering client relationships and executing efficient delivery scheduling. Demonstrates a positive attitude and attention to detail, driving operational success and customer loyalty.
Overview
15
years of professional experience
Work History
Marco's Pizza
Delivery Driver
02.2020 - 01.2025
Job overview
- Used handheld devices to track and confirm delivery status.
- Delivered packages on time by planning optimal delivery routes.
- Ensured customer satisfaction by providing friendly service during deliveries.
- Navigated local streets to ensure timely delivery of goods.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
El Balcon De Las Americas Restaurant
Catering Coordinator
06.2010 - 08.2018
Job overview
- catering sales
- catering logistics
- Established strong working relationships with clients through effective communication before, during, after each event.
- Provided excellent customer service by responding promptly and courteously to client inquiries or complaints.
- Supervised team members during setup and tear down activities at catered events.
- Organized staff schedules and assigned duties to ensure proper coverage of all events.
- Created menus based on client preferences while staying within budgetary constraints.
- Managed inventory levels of food items used for catering purposes.
- Counted money and made bank deposits.
Galuma Tires & Wheels
Customer Service Representative
08.2016 - 06.2018
Job overview
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- customer service
- sales
- Greeted customers warmly and offered assistance.
- Helped customers find and select products.
- Assisted customers with product selection to ensure customer satisfaction.
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers.
- Organized merchandise displays to promote higher levels of customer engagement.
- Performed cash register operations accurately according to company guidelines.
- Built relationships with potential customers by providing helpful advice on product selection.
- Introduced promotions and sale opportunities, enticing customers.
- Cultivated relationships with new and existing customers to drive sales.
Rainbow Shops
Sales Associate
05.2013 - 03.2014
Job overview
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Education
Colegio CarlomagnoArmenia Quindio
High School Diploma
11.1990
Cena TechArmenia Quindio
from Culinary Arts
Skills
- Customer service
- Positive attitude
- Valid Driver's license
- Attention to detail
- Time management
- Dependable and reliable
- Problem-solving
- Time management skills
- GPS and route planning
- Route management
- GPS navigation
- Delivery scheduling
- Forklift operation
- Complex Problem-solving
- Shipping and packaging
- Route planning
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Delivery Driver
Marco's Pizza
02.2020 - 01.2025
Customer Service Representative
Galuma Tires & Wheels
08.2016 - 06.2018
Sales Associate
Rainbow Shops
05.2013 - 03.2014
Catering Coordinator
El Balcon De Las Americas Restaurant
06.2010 - 08.2018
Colegio Carlomagno
High School Diploma
Cena Tech
from Culinary Arts
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