Juan E. Lozano
Berwyn,IL
Summary
Hardworking financial professional well-versed in collections. Works with defaulting customers to work through resolutions. Successful at working with mortgage holders and banks to coordinate optimal plans. Loss Mitigation Specialist reaches out to borrowers at risk of foreclosure to discuss options. Skilled communicator develops and deepens productive relationships. Supports customers and helps select best-fit options. Attentive and dependable with solid understanding of both the real estate and financial industry laws and regulations. Experienced with working out alternatives such as short sales to prevent foreclosures and customer bankruptcies. Highly organized and methodical with strong attention to detail.
Overview
12
12
years of professional experience
Work History
Account Executive
Pepin Graphics
Franklin Park , IL
03.2023 - Current
- Created marketing materials, such as brochures, flyers, and newsletters, to promote products or services.
- Negotiated contracts with clients on behalf of the company.
- Identified new potential markets and developed plans for targeting them.
- Implemented processes for cross-selling products or services based on customer needs.
- Responded promptly to inquiries from potential customers about product features or pricing plans.
Bi-Lingual Loss Mitigation Default Specialist
AHP Servicing
Chicago, IL
03.2021 - 03.2023
- Serviced distress mortgages, ensure overall quality and adhering to all CFPB rules and regulations
Provide monthly updates to private investors. - Negotiated repayment plans with delinquent borrowers in accordance with company policies and procedures.
- Provided guidance and assistance to customers throughout the loan modification process.
Bi-Lingual Account Manager
Fay Servicing LLC
Chicago, IL
05.2013 - 03.2023
- Serviced distress mortgages, ensure overall quality and adhering to all CFPB rules and regulations
Provide monthly updates to private investors - Resolved customer inquiries regarding payment plans, interest rates, account balances, escrow accounts.
- Monitored delinquent accounts to ensure timely payments were received in accordance with contractual agreements.
- Responded quickly to customer complaints and escalated issues when necessary.
Loan Officer
Bank of America
Chicago, IL
04.2012 - 04.2013
- Cultivated relationships with key decision makers through regular client visits and follow-up calls.
- Attended various networking events to identify sales opportunities and build relationships.
- Provided timely customer service support to resolve any issues quickly and efficiently.
- Developed sales pipeline by cold-calling, canvassing and obtaining referrals.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Education
Business And Psychology - Business Administration And Psychology
National Louis University
Chicago, IL09.1999
Skills
- Account Management
- Pipeline Management
- Complaint Handling
- Loan File Maintenance
- Income Evaluation
- Attention to Detail
- Loan Feasibility Assessment
- Property Evaluation
- Payment Schedule Computation
Languages
Spanish
Full Professional
Timeline
Account Executive
Pepin Graphics
03.2023 - Current
Bi-Lingual Loss Mitigation Default Specialist
AHP Servicing
03.2021 - 03.2023
Bi-Lingual Account Manager
Fay Servicing LLC
05.2013 - 03.2023
Loan Officer
Bank of America
04.2012 - 04.2013
Business And Psychology - Business Administration And Psychology
National Louis University
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