Juanessa Williams
Chester,VA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
24
24
years of professional experience
Work History
Cashier
Dollar Tree Stores
12.2022 - Current
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Front End Supervisor/Customer Service Cashier
Kmart, Sears Holding
02.2004 - 06.2013
- Enhanced customer satisfaction by effectively managing front-end operations and addressing customer concerns promptly.
- Streamlined checkout processes for increased efficiency, resulting in shorter wait times for customers.
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Implemented improved cash handling procedures, reducing discrepancies and ensuring accurate financial records.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
Legal Assistant
Beane, Beale, Cosby & Long, Attorneys At Law
01.2002 - 03.2004
- Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
- Facilitated timely resolution of legal matters by preparing and organizing essential documents.
- Supported attorneys in achieving favorable outcomes through thorough research and analysis of complex legal issues.
- Enhanced office productivity by implementing efficient document management systems for easy retrieval and storage.
Package Sorter
United Parcel Service, UPS
09.1999 - 02.2000
- Improved package sorting efficiency by implementing a streamlined organizational system.
- Reduced package misplacement incidents by maintaining accurate records and thorough documentation.
- Ensured timely delivery of packages by prioritizing urgent shipments and adhering to strict deadlines.
- Collaborated with team members to sort large volumes of packages quickly and accurately.
Education
Associate of Applied Science - Paralegal Studies
Beta Technical College (Currently Centura College)
North Chesterfield, VA2004
Skills
- Cash Handling
- POS Systems
- Product Restocking
- Product Recommendations
- Customer Service
Quote
You are never too old to be what you might have been.
George Eliot
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
RemoteAffiliations
- Autism Speaks
Timeline
Cashier
Dollar Tree Stores
12.2022 - Current
Front End Supervisor/Customer Service Cashier
Kmart, Sears Holding
02.2004 - 06.2013
Legal Assistant
Beane, Beale, Cosby & Long, Attorneys At Law
01.2002 - 03.2004
Package Sorter
United Parcel Service, UPS
09.1999 - 02.2000
Associate of Applied Science - Paralegal Studies
Beta Technical College (Currently Centura College)