Juanita Amos
Piqua,OH
Summary
I am a detail-oriented worker with outstanding customer service knowledge and stellar communication skills. Successful at coordinating between patients and professionals. Committed to organization and time management.
Overview
9
9
years of professional experience
Work History
Program Manager
Total Homecare Solutions
Dayton , OH
10.2023 - Current
- Managed program budgets and timelines, ensuring projects stayed on track and within allocated resources.
- Implemented best practices in order to maximize efficiency of operations.
- Developed project plans, identified risks, set objectives and monitored progress towards completion.
- Assisted in developing training materials for new hires involved in the program activities.
- Conducted regular meetings with team members to review progress and address any issues or concerns arising from the program execution process.
- Implemented plans designed for individual's specific needs.
Field Supervisor
Total Homecare Solutions
Dayton , OH
09.2022 - 10.2023
- Investigated accidents or incidents that occurred in the workplace; documented findings accordingly.
- Provided guidance to team members on job-related tasks, techniques, best practices.
- Evaluated employees' performance through periodic reviews; took appropriate disciplinary action when necessary.
- Ensured compliance with company policies and procedures as well as applicable laws and regulations.
- Conducted regular meetings with field staff to review work performance, discuss issues, and identify training needs.
Direct Support Professional
Total Homecare Solutions
Dayton, Ohio
03.2016 - 09.2022
- Assisted individuals with daily living activities such as bathing, dressing, and grooming.
- Assisted in planning and implementing recreational activities for participants.
- Collaborated with other staff members to develop individualized service plans for each participant.
- Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Accompanied or transported clients to appointments, errands and social activities.
Education
High School Diploma -
Troy High School
Troy, OH05-1996
Skills
- Customer service
- Scheduling and planning
- Attention to detail
- Organizational performance
- Electronic and communication systems
- Verbal and written communication
Timeline
Program Manager
Total Homecare Solutions
10.2023 - Current
Field Supervisor
Total Homecare Solutions
09.2022 - 10.2023
Direct Support Professional
Total Homecare Solutions
03.2016 - 09.2022
High School Diploma -
Troy High School
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