Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
AccountManager
JUANITA CLARKE

JUANITA CLARKE

Denton,TX

Summary

Reliable, self-sufficient, enthusiastic and resourceful customer service professional with over 15 years of experience in resolving customer complaints and promoting conflict resolution. Expertise in client services, account management and positive relationship building. Highly organized Project Manager with excellent communication skills and a proven record of success leading special projects within the Municipal and Private sectors. Enthusiastic Project Manager willing to take on any task to help organization's mission succeed. Pleasant, hardworking and reliable with great interpersonal skills.

Overview

20
20
years of professional experience

Work History

Fulfillment Associate

Amazon
Carrollton, TX
09.2019 - Current
  • Performed production duties as needed: pick/pack orders, receive/stow products above expected rate of 250 units for each task
  • Conducted monthly cycle and record count audits and corrects cycle count discrepancies to ensure and maintain 99.5 inventory accuracy
  • Performed 95% of daily customer ISS tickets on first contact resolution to ensure customer satisfaction and reconcile inventory accuracy
  • Conducted New Hire 222 audits in new process path and 222 SBC’s audits for ongoing coaching to focus on specific quality errors and employee behaviors that are impacting associate performance.

Sales Associate

Zales
Denton, TX
04.2018 - 06.2019
  • Increased monthly sales by 15% by listening to customer needs and directing them to appropriate merchandise, balancing their needs with company sale targets.
  • Administered customer service in person and over phone while contributing to 10% increase in service rating and clients.
  • Protected company assets by correctly balancing cash drawer at end of every shift.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Engaged with customers to build rapport and loyalty.

Budget and Resource Coordinator

City Of Denton
Denton , TX
04.2001 - 01.2017
  • Reviewed monthly operations to assess compliance with budgets and determine necessary adjustments for future plans.
  • Generated annual budget forecasting information for executive and corporate reports.
  • Audited, balanced and reconciled payroll for more than 43 personnel with 99% accuracy for 7 years using JD Edwards and Kronos.
  • Implemented budgetary monitoring techniques to improve corporate spending habits.
  • Communicated with Supervisors daily statistical forecasting models and trend analysis for Call Center Staff.
  • Monitored contracts and analyzed expenses to facilitate financial objectives.
  • Managed and provided leadership to two Administrative Assistants which included initiating performance goals, training and providing performance analysis and feedback.
  • Processed purchase orders, work orders and check requisition using JD Edwards software.
  • Coordinated travel arrangements for management staff including travel authorization and expense reports.
  • Prepared routine financial reports to monitor special projects expenditure analysis.
  • Increased work efficiency by 30% by implementing Laserfiche Records Management and organizing important HR, payroll and personnel documents.

Education

MBA - Project Management

American InterContinental University
Schaumburg, IL
10.2018

Bachelor of Arts - Business Management

UNIVERISTY oF THE VIRGIN ISLANDS
Christiansted, St. Croix
05.1998

Skills

  • Team Leadership
  • Inventory Auditing
  • Teamwork and Collaboration
  • Quality Assurance and Control
  • Issue Resolution
  • Complex Problem-Solving
  • Microsoft Excel
  • Managing Multiple Projects
  • Budgeting and Forecasting
  • Workforce Scheduling
  • Microsoft PowerPoint
  • Performance Improvement
  • Process Improvement Initiatives

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Fulfillment Associate

Amazon
09.2019 - Current

Sales Associate

Zales
04.2018 - 06.2019

Budget and Resource Coordinator

City Of Denton
04.2001 - 01.2017

MBA - Project Management

American InterContinental University

Bachelor of Arts - Business Management

UNIVERISTY oF THE VIRGIN ISLANDS

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