Juanita Cobb-West
Winder,GA
Summary
Personable and dedicated Customer Service Representative. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
Packer Associate
Amazon
Buford, GA
08.2023 - Current
- Reviewed packing slips and other documentation to properly box requested items for shipment.
- Assembled cartons, crates and containers to prepare for shipping.
- Applied lids or close-ups in finalization of product.
- Verified labels for appropriate order numbers and item specifications.
- Ensured that all products were properly packaged before being shipped out of the facility.
- Accomplished production goals by working with speed and accuracy.
- Marked and labeled containers with accurate shipping information to prevent delays.
Event Coordinator
Andretti Indoor Karting & Games
Buford, GA
02.2023 - Current
- Provided on-site support during the day of the event including problem solving if necessary.
- Ensured effective communication between vendors and suppliers before, during and after the event.
- Worked with professional and trade associations to create memorable and successful events.
- Organized event facility, food and beverage selections and audio-visual arrangements.
- Worked in tandem with department head to coordinate logistics of all calendar events.
- Collaborated with clients to identify their goals and expectations from the event.
- Assisted guests throughout the duration of an event by providing directions or answering questions about available amenities.
Self Employed
The Berry Shop
03.2020 - Current
- Completed day-to-day duties accurately and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Prioritized and organized tasks to efficiently accomplish service goals.
Assistant to Server
Longhorn Steakhouse
Bethlehem, GA
09.2019 - Current
- Greeted visitors, clients and guests in a professional manner.
- Participated in weekly meetings with management team to discuss operational goals.
- Resolved guest complaints to maintain complete customer satisfaction.
- Organized menus, silverware, and condiments at each table prior to seating guests.
- Provided excellent customer service to ensure a pleasant dining experience for all patrons.
- Asked customers about meals to assess satisfaction and collect vital feedback.
Front of House Team Member
IHOP, LLC
Bethlehem, GA
11.2018 - 08.2018
- Coordinated dining room staff workflow to foster prompt and courteous service.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Greeted guests upon arrival and escorted them to their tables.
- Monitored guests' needs throughout their stay and responded quickly to any issues or concerns that arose.
Education
High School Diploma -
Burnsville High School
06.2016
Skills
- Data Entry
- Microsoft Office Suite
- Administrative Support
- Customer Service
- Computer Proficiency
- Multi-Task Management
References
References available upon request.
Timeline
Packer Associate
Amazon
08.2023 - Current
Event Coordinator
Andretti Indoor Karting & Games
02.2023 - Current
Self Employed
The Berry Shop
03.2020 - Current
Assistant to Server
Longhorn Steakhouse
09.2019 - Current
Front of House Team Member
IHOP, LLC
11.2018 - 08.2018
High School Diploma -
Burnsville High School