Juanita Eslora
Rockford
Summary
Dynamic insurance professional with a proven track record at American Family Insurance, excelling in client retention and needs analysis. Leveraged strong customer service skills to develop tailored solutions, enhancing satisfaction and compliance. Successfully mentored teams, driving sales growth and implementing effective follow-up strategies to boost client engagement.
Accomplishments
Flight Attendant Wisconsin Air 2022
Cdl class A semi driver 2024
Overview
11
11
years of professional experience
Work History
Insurance Agent
American Family Insurance
Rockford, IL
11.2020 - Current
- Developed tailored insurance solutions to meet client needs and enhance satisfaction.
- Conducted thorough policy reviews to ensure compliance with regulatory standards.
- Guided clients through claims process, providing timely updates and support.
- Mentored junior agents on best practices for customer engagement and policy sales.
- Implemented strategies to increase client retention through personalized follow-ups and service enhancements.
Admission Recruiter
Rockford Business College
Rockford, IL
08.2018 - 05.2020
- Conducted outreach initiatives to engage prospective students and promote program offerings.
- Developed and maintained relationships with high schools and community organizations to enhance recruitment efforts.
- Streamlined application processes, improving efficiency and reducing turnaround times for admissions decisions.
- Facilitated campus tours and information sessions, effectively communicating program benefits to potential students.
Insurance Sales Manager
Torbey Financial Services & Senior Advisors Of Illinois
Rockford, IL
04.2015 - 04.2020
- Developed strategic sales plans to enhance market penetration and client acquisition.
- Mentored and trained sales team on product knowledge, compliance, and effective selling techniques.
- Analyzed market trends to identify opportunities for new insurance products and services.
- Implemented customer relationship management systems to streamline client interactions and follow-ups.
- Collaborated with marketing teams to create targeted campaigns that increased brand awareness among seniors.
- Facilitated workshops and seminars to educate clients about insurance options and benefits tailored for seniors.
Education
Associate of Science - Nursing Science
Rock Valley College
Rockford, IL07-2019
Skills
- Customer service
- Licensed insurance agent
- Professionalism and ethics
- Quotes and sales
- Customer follow-up
- Client needs analysis
- Client retention
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 10 staff members.
- Telephone Service - Efficiently handled over 80 calls daily, delivering information and service to guarantee customer satisfaction.
Languages
Spanish
Full Professional
Timeline
Insurance Agent
American Family Insurance
11.2020 - Current
Admission Recruiter
Rockford Business College
08.2018 - 05.2020
Insurance Sales Manager
Torbey Financial Services & Senior Advisors Of Illinois
04.2015 - 04.2020
Associate of Science - Nursing Science
Rock Valley College