Juanita Palmer
Berwyn,IL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Senior Mortgage Loan Processor
PNC Bank
04.2015 - 12.2023
- Enhanced loan processing efficiency by streamlining documentation and verification procedures.
- Maintained a high level of accuracy in data entry, ensuring all loan applications were processed without errors.
- Collaborated with team members to meet monthly targets, contributing to the overall success of the department.
- Developed strong relationships with clients, earning repeat business through exceptional service and support during the loan process along with providing exceptional customer service.
- Ensured compliance with industry regulations by staying up-to-date on changes in policies and guidelines related to mortgage lending such as Conventional, Portfolio and Jumbo Loans.
- Mentored junior colleagues, offering guidance on best practices for managing workloads and meeting performance metrics.
Loan Quality Analyst
The Federal Savings Bank
11.2013 - 05.2015
- Identified process inefficiencies through meticulous data analysis, leading to streamlined operations and increased productivity.
- Enhanced customer satisfaction by addressing and resolving complaints in a timely manner, demonstrating commitment to exceptional service.
- Maintained accuracy in data entry, ensuring error-free loan applications for faster approvals.
- Managed a high volume of loan applications, prioritizing tasks efficiently to meet deadlines consistently.
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Reduced processing time for loan applications by maintaining organized files and promptly responding to inquiries.
Loan Production Analyst
Bridgeview Bank Group
04.2013 - 10.2013
- Increased production efficiency by streamlining processes and implementing improvements.
- Coordinated closing process with attorneys, title companies, and government clerks.
- Communicated with originator and applicant concerning progress of loan file.
- Handled any conditions sent from underwriting departments.
- Reviewed financial statements and contacted institutions and customers to clarify details.
Mortgage Loan Coordinator
Guaranteed Rate
04.2009 - 03.2013
- Managed a high volume of mortgage loan applications, ensuring timely processing and approval.
- Collaborated closely with underwriters to expedite decision-making on complex mortgage loans.
- Worked proactively to identify potential roadblocks in the mortgage approval process, providing alternative solutions when necessary.
- Coordinated closely with title companies, appraisers, inspectors, insurance agents, attorneys-ensuring smooth transactional flow from start to finish.
- Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
Mortgage Loan Processor Assistant
RLCA
01.2005 - 07.2009
- Assisted in the preparation of loan files for submission to underwriting, improving overall efficiency.
- Aided in reducing processing time by conducting thorough pre-underwriting reviews of all loan documentation.
- Supported senior Loan Processors by scheduling meetings, organizing paperwork, and tracking deadlines for multiple loans simultaneously.
- Checked credit reports for accuracy and identified any discrepancies or issues that could affect the loan application process.
- Performed income calculations accurately, enabling timely underwriting decisions based on borrower qualifications.
Education
Associates Degree, Business Administration - Business Administration
Triton College
River Grove, ILSkills
- Time Management Capabilities
- Escrow Administration Familiarity
- Title Examination Proficiency
- Customer Service Excellence
- Software Proficiency
- Attention to Detail
Certification
- Licensed Notary
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Senior Mortgage Loan Processor
PNC Bank
04.2015 - 12.2023
Loan Quality Analyst
The Federal Savings Bank
11.2013 - 05.2015
Loan Production Analyst
Bridgeview Bank Group
04.2013 - 10.2013
Mortgage Loan Coordinator
Guaranteed Rate
04.2009 - 03.2013
Mortgage Loan Processor Assistant
RLCA
01.2005 - 07.2009
Associates Degree, Business Administration - Business Administration
Triton College