Meredith Owen
Lawrenceburg,KY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Senior Mortgage Loan Processor
Amerisave Mortgage Corporation
11.2023 - Current
- Collaborated with team members to meet monthly targets, contributing to the overall success of the department.
- Reduced turnaround time for mortgage approvals through effective communication with underwriters and loan officers.
- Contributed to the growth of the department by providing valuable input on ways to improve processes and client relationships.
- Handled any conditions sent from underwriting departments.
- Mentored junior colleagues, offering guidance on best practices for managing workloads and meeting performance metrics.
- Provided comprehensive support to loan officers, ensuring they had all necessary information to make informed decisions on mortgage applications.
- Maintained a high level of accuracy in data entry, ensuring all loan applications were processed without errors.
- Managed a large pipeline of loans, prioritizing tasks to ensure deadlines were met consistently.
- Adapted quickly to changing market conditions, effectively adjusting workflow priorities based on fluctuating application volumes or regulatory shifts.
- Delivered exceptional results under tight deadlines while maintaining a high standard of quality control throughout each stage of the loan process.
- Exceeded customer satisfaction ratings by providing timely updates on loan statuses and addressing concerns promptly.
- Analyzed borrower credit reports and income statements to verify accuracy.
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Maintained accurate records of loan processing activities and documents in CRM system.
- Communicated with originator and applicant concerning progress of loan file.
Stylist
Dry Bar
09.2023 - 12.2023
- Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Maintained up-to-date knowledge of fashion trends and industry news, ensuring relevant styling suggestions for clients.
- Monitored current trends to understand fashions and better serve customer needs.
- Provided excellent customer service by attentively listening to client needs and addressing concerns promptly.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Generated positive word-of-mouth marketing by providing an exceptional customer experience, leading to increased store traffic.
Sr Processor
Amerisave Mortgage Corporation
10.2020 - 08.2023
- Delivered consistent high-quality service that exceeded client expectations and contributed to a growing company reputation in the industry.
- Managed high-volume workloads for timely and accurate completion of loan applications.
- Improved interdepartmental coordination between sales teams and underwriting departments through regular meetings.
- Oversaw a team of processors, distributing workload efficiently while ensuring accuracy throughout all stages of the mortgage application process.
- Reduced processing errors by conducting thorough reviews and providing constructive feedback to team members.
- Maintained strict compliance with regulatory guidelines, preventing potential penalties or delays in processing.
- Implemented quality control measures for consistent accuracy in documentation review and approval processes.
- Handled complex loan scenarios with precision, navigating through challenging situations successfully without compromising turn-around times.
- Collaborated with underwriters and loan officers to ensure smooth transactions, resulting in reduced closing times.
- Increased customer satisfaction by promptly addressing concerns and providing clear communication throughout the application process.
- Received and reviewed incoming documents and materials.
- Entered data into computer tracking system and filed paperwork according to procedures.
Incubation Manager
AmeriSave Mortgage Corporation
07.2020 - 10.2020
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Mortgage Processing Team Lead
Amerisave Mortgage Corporation
05.2020 - 07.2020
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
Loan Processor
Amerisave Mortgage Corporation
07.2017 - 05.2020
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
- Assisted clients in understanding complex financial documents required for completing their loan applications successfully.
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Assisted loan officers with origination and closing processes to fastrack procedures and promote teamwork.
- Prepared documents for underwriting by verifying client income, credit reports, and other information.
- Promoted a positive work environment through effective communication skills and teamwork initiatives.
- Increased customer satisfaction with timely responses to inquiries and providing thorough explanations of loan processes.
- Managed multiple loans simultaneously ensuring timely completion of each task assigned without compromising on compliance or quality standards.
- Collaborated with other departments including sales, underwriting, legal teams for seamless coordination during the entire loan cycle process.
- Improved loan processing efficiency by streamlining documentation and communication procedures.
- Provided quick turnaround times to maintain fast-past schedule.
- Developed and maintained relationships with customers and loan officers to establish smooth loan process.
- Strengthened relationships with clients through consistent follow-up calls and personalized attention to their needs.
- Maintained compliance with federal, state, and company regulations through regular review of updated guidelines.
- Provided exceptional customer service by addressing borrower concerns and resolving issues in a timely manner.
- Handled any conditions sent from underwriting departments.
- Utilized loan origination software to process and track loan applications.
Education
Cosmetology License - Cosmetology
Empire Beauty School
Louisville, KY01.2013
No Degree -
Western Kentucky University
Bowling Green, KY 05.2008
High School Diploma -
Assumption High School
Louisville, KY 05.2007
Skills
- Loan Processing Proficiency
- Documentation Review Competence
- Strong Communication Skills
- Collaboration and Teamwork
- Time Management Capabilities
- Problem Solving Prowess
- Continuous Improvement Mindset
- Document Review
- File Management
- Pipeline Management
Timeline
Senior Mortgage Loan Processor
Amerisave Mortgage Corporation
11.2023 - Current
Stylist
Dry Bar
09.2023 - 12.2023
Sr Processor
Amerisave Mortgage Corporation
10.2020 - 08.2023
Incubation Manager
AmeriSave Mortgage Corporation
07.2020 - 10.2020
Mortgage Processing Team Lead
Amerisave Mortgage Corporation
05.2020 - 07.2020
Loan Processor
Amerisave Mortgage Corporation
07.2017 - 05.2020
Cosmetology License - Cosmetology
Empire Beauty School
No Degree -
Western Kentucky University
High School Diploma -
Assumption High School