Juanita Rodriguez
San Francisco,CA
Summary
Hardworking and reliable employee skilled in managing guests hospitality experience and operational flow in fast-paced environments. Extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized and proactive. Works well within team settings. Comfortable working in fast-paced environments to handle demanding workload.
Overview
4
4
years of professional experience
Work History
Cashier
Senor Sisig
12.2024 - Current
- Operated cash register efficiently and accurately, processed payments by cash, credit card, gift card or debit.
- Issued receipts, refunds, credits or change due to customers.
- Ensured compliance with all safety regulations within the store environment.
- Resolved customer complaints professionally in accordance with company policy.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Learned roles of other departments to provide coverage and keep store operational.
- Verified customer age requirement for alcohol.
- Trained new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
Front of House
Bandit Restaurant
San Francisco
06.2023 - 10.2024
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Operated cash registers to process customer payments.
- Assisted with catering orders for corporate clients or private parties upon request.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Monitored inventory levels of supplies and restocked when necessary.
Greeter
Hillstone Restaurant
San Francisco
02.2022 - 10.2022
- Answer customers’ questions and phone calls about hours, seating, current wait time, and other information.
- Effectively took to- go orders and drink orders to ensure customer satisfaction during peak hours.
- Reset tables by wiping down surfaces, replacing condiments, and arranging silverware and other items for expected guests.
Host/Restaurant Server
Benihana
San Francisco
05.2021 - 02.2022
- Greeted guests and escorted guests to the seating area.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders, and respond service questions.
- Manage daily card transactions by maintaining payment records.
- Monitored dining room for cleanliness and proper set up at all times.
- Ensured that each guest was served courteously, quickly, and effectively.
- Performed opening and closing duties such as setting up the dining area and restocking supplies.
Education
Certificate - Ocean Rescue
Big Wave Risk Assessment Group
San Diego, CA08-2023
Certificate -
City Emt
San Francisco06-2023
High School Diploma -
Independence High School
San Francisco06-2021
Bachelor of Science - Neuroscience
University of San Francisco
San Francisco, CABachelor of Arts - Psychology
University of San Francisco
San Francisco, CASkills
- Customer service
- Clear communication
- Team collaboration
- Attention to detail
- Multitasking and organization
- Payment processing
- Fluent in Spanish
- First Aid and CPR
Timeline
Cashier
Senor Sisig
12.2024 - Current
Front of House
Bandit Restaurant
06.2023 - 10.2024
Greeter
Hillstone Restaurant
02.2022 - 10.2022
Host/Restaurant Server
Benihana
05.2021 - 02.2022
Certificate - Ocean Rescue
Big Wave Risk Assessment Group
Certificate -
City Emt
High School Diploma -
Independence High School
Bachelor of Science - Neuroscience
University of San Francisco
Bachelor of Arts - Psychology
University of San Francisco