Juanita Williams
Virginia Beach,VA
Summary
Dynamic administrative professional with over two decades in office operations and customer service. Proven ability to manage payroll, generate reports, and enhance team collaboration through effective communication and problem-solving.
Overview
24
24
years of professional experience
Work History
Administrative Assistant
Pacific Rail Services
Chesapeake, VA
09.2025 - Current
- Managed weekly and monthly reports, office memos, and computer security requests to ensure timely communication and data integrity
- Maintain timecards and process payroll
- Manage files and responsible for recording, filing, and updating all records
- Assist in hiring process of employees; process background checks
- Maintain job postings for all company locations
- Facilitated adjustments to invoices for equipment damage to maintain accurate financial records
- Conducted audits of gate clerk inspections to ensure compliance with operational standards
- Maintained inventory of office equipment and safety supplies.
Administrative Manager
H&M / Remprex
Chesapeake, VA
01.2019 - 08.2025
- Managed daily office operations to ensure efficiency and productivity.
- Supervised employees to ensure adherence to safety protocols and fostered a secure work environment.
- Assist in hiring process of employees; process background checks
- Maintain timecards and process payroll
- Managed files for recording, filing, and updating all records to ensure accurate documentation and retrieval.
- Maintained inventory of office equipment and safety supplies
- Compiled weekly and monthly reports, office memos, and computer security requests to maintain effective communication and compliance.
Site Admin
ITS Technologies & Logistics
Chesapeake, VA
06.2018 - 01.2019
- Managed daily office operations to ensure efficient workflow and productivity.
- Managed morning and monthly reports, office memos, computer security requests, budgeting, and accounting duties to streamline office communication and financial oversight
- Supervised employees and enforced safety protocols to maintain a secure working environment
- Assisted in hiring process of employees
- Maintained timecards and process payroll
- Acted as the point of contact for all vendors and facilitated office interactions with visitors to enhance professional relations
- Managed files and responsible for recording, filing, and updating all records
- Maintained inventory of office equipment, safety and environmental supplies
- Troubleshot handheld equipment for gate clerks
NS Customer Service - Intermodal Transportation
TRANSMODAL SOLUTIONS
Norfolk, VA
01.2018 - 06.2018
- Coordinated daily communications with terminals to provide customers with accurate shipment status updates
- Responded to customer inquiries via calls and emails about shipment status with Norfolk Southern Railroad
- Investigated shipment delays to identify root causes in movement of customers shipments
- Facilitated creation and processing of waybills for customers
- Process payments from motor carriers for equipment and storage charges
Intermodal Billing Coordinator
TRANSMODAL SOLUTIONS
Norfolk, VA
11.2016 - 12.2017
- Process AP/AR invoices and enter service and non-service contracts into SAP
- Audited, entered data, processed repair requests, and handled invoice disputes for Norfolk Southern's clients and vendors
- Supported group managers with specialized tasks to enhance operational efficiency
Customer Support Specialist
TRANSMODAL SOLUTIONS
Norfolk, VA
04.2015 - 11.2016
- Oversaw customer service support for Norfolk Southern's ExpressNS mobile application
- Logged and tracked incoming and outgoing calls with Norfolk Southern drivers to ensure accurate communication records
- Analyzed daily NS Helpdesk reports for ExpressNS application to identify trends and improve user support
- Processed payments and entered data for Terminal Support group to streamline operations and enhance service delivery.
Administrative Assistant to the Director of East Coast Intermodal Operations of Norfolk Southern
INTEGRATED DATA COMMUNICATIONS SYSTEMS
Chesapeake, VA
08.2013 - 04.2015
- Coordinated office and administrative tasks for Norfolk Terminals Division Manager to ensure efficient operations.
- Compiled and processed budget expense reports and credit card statements to support accurate financial tracking.
- Maintained files for incident, accident, and injury reports from all terminals
- Supported Vice President's secretary in organizing inventory and personnel records.
- Supported Manager of Budgets and Contracts by preparing memos, letters, processing checks, scanning contract documents, and entering invoices in SAP.
Administrative Assistant to the Division Manager of Norfolk Southern
INTEGRATED DATA COMMUNICATIONS SYSTEMS
Chesapeake, VA
08.2003 - 08.2013
- Supported manager in preparing annual reports and overseeing interoffice operations to ensure seamless workflow
- Handled and processed all invoices, including service contracts in SAP
- Compiled morning and monthly reports, office memos, computer security requests, budgeting duties, and accounting tasks to support division operations
- Acted as point of contact for all vendors and handled office interactions with visitors
- Organized and maintained files for efficient record-keeping. and managed responsibility for recording, filing, and updating all division records
- Maintained inventory of office equipment, as well as safety and environmental supplies
Gate Clerk
TV MINORITY
Chesapeake, VA
03.2003 - 08.2003
- Assisted truck drivers with billing and paperwork to facilitate smooth terminal operations.
- Inspected equipment entering and leaving Norfolk Southern Terminal to ensure compliance with safety regulations.
- Handled invoicing and administrative duties during office clerk's absence to maintain workflow continuity.
- Achieved promotion after demonstrating skills under new IDCS contract
Education
High School Diploma -
Green Run High School
Virginia Beach06-1988
Skills
- Payroll processing
- Report generation
- Records management
- Timesheet processing
- Inventory management
- Background checks
- Office oversight
- Problem solving
- Data organization
- Document oversight
- Office supply management
- Customer communication
- Client relations
- Effective communication
- Time management
- Task prioritization
- Management support
- Staff coordination
- Staff motivation
- Team collaboration
- Problem solving
- Attention to detail
- Deadline oriented
- Correspondence writing
- Microsoft Excel
- Employee onboarding
- Staff coordination
- Microsoft Excel
ADDITIONAL EXPERIENCE
- Thirteen years of supervisor and stagework experience while employed with Backstage America (1993 2006)
- Six years of managerial and customer service experience while employed with The Wild Pair (1988 1994)
Timeline
Administrative Assistant
Pacific Rail Services
09.2025 - Current
Administrative Manager
H&M / Remprex
01.2019 - 08.2025
Site Admin
ITS Technologies & Logistics
06.2018 - 01.2019
NS Customer Service - Intermodal Transportation
TRANSMODAL SOLUTIONS
01.2018 - 06.2018
Intermodal Billing Coordinator
TRANSMODAL SOLUTIONS
11.2016 - 12.2017
Customer Support Specialist
TRANSMODAL SOLUTIONS
04.2015 - 11.2016
Administrative Assistant to the Director of East Coast Intermodal Operations of Norfolk Southern
INTEGRATED DATA COMMUNICATIONS SYSTEMS
08.2013 - 04.2015
Administrative Assistant to the Division Manager of Norfolk Southern
INTEGRATED DATA COMMUNICATIONS SYSTEMS
08.2003 - 08.2013
Gate Clerk
TV MINORITY
03.2003 - 08.2003
High School Diploma -
Green Run High School