Dahiana Martinez

A Macy's Brand Ambassador job description generally involves providing excellent customer service, engaging with customers, and promoting Macy's brands and products. This role also includes assisting customers with their shopping experience, making product recommendations, and contributing to sales goals.

• Trained new team members in cash register operation, stock procedures, and customer services.
• Adhered to social distancing protocols and wore mask or face shield.
• Directed trash removal and sanitation procedures to keep aisles and register area organized.
• Conducted price checks for special orders or discounts as requested by customers.
• Processed returns and exchanges of merchandise in accordance with store policies.
• Processed sales transactions to prevent long customer wait times.
• Maintained current knowledge of store promotions to highlight sales to customers.
• Issued receipts, refunds, credits or change due to customers.
• Maintained work area and kept cash drawer organized.
• Worked closely with front-end staff to assist customers.
• Accepted cash and credit card payments, issued receipts and provided change.

• Trained new team members in cash register operation, stock procedures, and customer services.
• Performed other duties as assigned by management.
• Directed trash removal and sanitation procedures to keep aisles and register area organized.