Juan M Mujica

• Referral Specialist, Team Leader, Insurance Verification Specialist.
• Coordinated patient scheduling, balancing endocrinology appointments with provider availability and referral requirements.
• Managed patient registration, updating demographics, consent forms, and medical records with precision.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Processed payments from patients promptly and accurately while answering any questions regarding their account balances or insurance coverage.
• Resolved front desk issues, maintaining efficient patient flow and courteous service.
• Processed referrals and prior authorizations, ensuring timely completion for specialty care services.
• Prioritized urgent referrals, escalating time-sensitive cases to maintain care continuity.
• Verified insurance eligibility and benefits, supporting accurate authorization and coverage processing.

• Medical Records Clerk, Referral Specialist, Radiology Scheduler.
• Coordinated patient check-in, verifying demographics, insurance information, and required forms for accurate records.
• Managed multi-line phone calls, scheduling appointments and routing urgent messages to clinical staff.
• Verified insurance eligibility and collected copayments.
• Resolved front-desk concerns, delivering professional service and supporting smooth patient flow.
• Managed patient medical records, ensuring accuracy, confidentiality, and timely availability for clinical staff.
• Processed requests for medical information, releases, and transfers according to established procedures.
• Coordinated patient referrals with specialty providers, ensuring timely appointment scheduling and care continuity.
• Scheduled radiology appointments while coordinating modality requirements, provider orders, and patient availability.
• Obtained prior authorization for radiology procedures.

• Managed daily filing, data entry, and document retrieval with consistent accuracy.
• Processed paperwork accurately and efficiently to maintain compliance with industry regulations and standards.
• Prepared and issued invoices reflecting loads delivered by drivers for accounting reconciliation.
• Verified load delivery details and issued payments to drivers based on completed deliveries.

• Assisted with patient scheduling, check-in, and check-out while collecting co-payments.
• Checked patient insurance, demographic, and health history to keep information current.
• Managed multi-line phone system and pleasantly greeted patients.

• Cataloger, Librarian Aide.
• Processed new materials, barcodes, and labels for timely circulation readiness.
• Assisted patrons with reference questions, circulation services, and locating library materials.

2 years.