Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Juan Manuel Gongora

Elizabeth,NJ

Summary

Dedicated and adaptable individual with a strong background in customer service and a passion for working in fast-paced environments. With experience as a waiter in several restaurants, I've developed excellent communication and problem-solving skills, as well as the ability to work efficiently under pressure. I am fluent in both English and Spanish, which allows me to connect with a diverse range of customers. I’m now looking to apply my skills in a new challenge, where I can contribute to smooth operations and provide exceptional service to the customers.

Overview

3
3
years of professional experience

Work History

Server

Kaza Urban Dining
05.2024 - 10.2025
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Explained menu items and suggested appropriate options for food allergy concerns.

Busser

Rancho Mateo
11.2024 - 03.2025
  • Reset and cleaned tables quickly to prepare for new customers.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Enhanced customer satisfaction by maintaining a clean and organized dining area.

Food Runner, Busser, Hostes and Juice Maker

Noches De Colombia Elizabeth
10.2022 - 05.2024
  • Provided an enjoyable customer experience by engaging in friendly conversation while preparing orders efficiently.
  • Streamlined juice production processes for increased efficiency by organizing ingredients and tools in advance.
  • Educated customers about health benefits of various fruits, vegetables, and supplements used in our products.
  • Contributed to positive workplace culture by fostering strong relationships with team members and regularly providing support when needed.
  • Described menu items and daily specials to customers.
  • Processed payments correctly and promptly.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Documented customer orders and conveyed special requests to kitchen staff.

Education

Biology

Union County College
Cranford, NJ

High School Diploma -

Admiral William F. Halsey Jr. Health & Public Safe
Elizabeth, NJ
06-2024

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Memory retention
  • Customer service
  • Cleanliness standards
  • Safe food handling
  • Food running
  • Team collaboration
  • Order accuracy
  • Supply restocking
  • Quality control
  • Table bussing
  • Guest relations management
  • Dining area maintenance
  • Order management
  • Beverage preparation
  • Inventory management
  • Guest seating
  • Table setting
  • Daily specials memorization
  • Menu presentation
  • Food safety
  • Shift management
  • Dining customer service
  • Server training
  • Price memorization
  • Take-out service
  • Positive and professional

Languages

Spanish
Native or Bilingual
English
Professional Working

Timeline

Busser

Rancho Mateo
11.2024 - 03.2025

Server

Kaza Urban Dining
05.2024 - 10.2025

Food Runner, Busser, Hostes and Juice Maker

Noches De Colombia Elizabeth
10.2022 - 05.2024

Biology

Union County College

High School Diploma -

Admiral William F. Halsey Jr. Health & Public Safe

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Juan Manuel Gongora