Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Juan M Castellanos Jr Castellanos

San Antonio,TX

Summary

Experienced bell captain skilled in team training and customer service. Proven ability to resolve guest concerns promptly while efficiently coordinating services. Ready to leverage expertise in operational coordination to enhance guest satisfaction.

Overview

3
3
years of professional experience

Work History

Bellman

Towne
San Antonio, Texas
03.2026 - Current
  • Greeted guests warmly upon arrival and assisted with luggage.
  • Assisted in handling guest check-ins and check-outs as needed.
  • Responded promptly to guest inquiries, ensuring satisfaction with services provided.
  • Communicated regularly with supervisor regarding any concerns or issues that arose.
  • Responded to guest complaints in a courteous manner while resolving issues quickly and effectively.
  • Coordinated transportation needs for arriving and departing guests.

Valet

Kickapoo Lucky Eagle Casino Hotel
Eagle Pass, Texas
02.2024 - 01.2025
  • Parked vehicles efficiently in designated areas for guest convenience.
  • Handled keys securely while managing vehicle retrieval for timely service.
  • Greeted guests and answered questions about valet service, directions and local attractions.
  • Handled difficult situations calmly and professionally in order to maintain a positive relationship with guests.
  • Performed miscellaneous job-related duties as assigned by supervisor.

Bell Captain

Kickapoo Lucky Eagle Casino Hotel
Eagle Pass, Texas
02.2023 - 01.2025
  • Trained new staff on procedures and customer service standards.
  • Provided detailed information about local attractions and amenities to visitors.
  • Coordinated with other departments to ensure a smooth delivery of services for guests.
  • Handled cash transactions accurately when accepting payment from guests for additional services rendered by bell staff.
  • Assisted in the training of new employees regarding customer service protocols and operational procedures.

Education

High School Diploma -

C.C. Winn High School
Eagle Pass, TX
12-2023

Skills

  • Guest relations
  • Cash handling
  • Problem solving
  • Customer service
  • Operational coordination
  • Team training

Languages

Spanish
Limited
English
Professional

Timeline

Bellman

Towne
03.2026 - Current

Valet

Kickapoo Lucky Eagle Casino Hotel
02.2024 - 01.2025

Bell Captain

Kickapoo Lucky Eagle Casino Hotel
02.2023 - 01.2025

High School Diploma -

C.C. Winn High School
Juan M Castellanos Jr Castellanos