Juan Sebastian Toro
Brooklyn,United States
Summary
Dynamic Food and Beverage Manager with 9 years of experience in the hospitality industry, dedicated to driving operational excellence and enhancing guest satisfaction in upscale settings. Expertise in leadership, collaboration, and problem-solving optimizes service delivery and elevates team performance. A proven track record in developing comprehensive training programs ensures staff capabilities align with high standards of service quality while fostering a culture of excellence. Committed to creating memorable experiences and managing financial outcomes to enhance profitability without compromising exceptional service standards.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Food and Beverage Manager
Soho House New York
New York City
01.2024 - Current
- Lead daily operations of food and beverage service, ensuring high standards of quality and efficiency
- Manage special projects and optimize member, guest, and staff experiences
- Oversee P&L reviews, forecasting, and inventory management to enhance profitability
- Cultivate vendor relationships to ensure quality sourcing and purchasing
- Drive team performance through hiring, training, and scheduling of F&B staff
House Trainer
Soho House New York
New York City
01.2024 - 01.2025
- Curate the monthly Soho Learn calendar, ensuring alignment with organizational learning objectives
- Implement onboarding training for all House roles, enhancing program effectiveness
- Promote the Soho Learn calendar across teams, driving awareness and attendance
- Deliver weekly “Learning Focus” training sessions.
Server Captain
Soho House New York
New York City
07.2018 - 01.2024
- Deliver efficient and consistent service aligned with Soho House Ethos: Creativity, Passion, Community, Connection & Inclusivity
- Serve food and drinks while maintaining high service standards
- Motivate the team during pre-shift to enhance menu knowledge and service techniques
- Retain comprehensive knowledge of menus to assist the team with food inquiries and allergy procedures
- Communicate effectively with management regarding any work-related operations
Server
Soho House New York
New York City
06.2016 - 07.2018
- Educated members and guests on menu items, highlighting allergy information and dietary restrictions
- Delivered exceptional service by adhering to Soho House Service Standards, ensuring a welcoming atmosphere
- Collaborated with team members to streamline service processes and enhance guest satisfaction
- Executed pre-service and post-service duties efficiently to maintain a well-organized environment
- Managed accurate orders through the POS system, responding proactively to guest requests during service
Education
Associate of Science - Commercial Photography
CUNY
New York City05-2015
Skills
- Team leadership
- Effective problem resolution
- Team collaboration
- Food safety practices
- Food and beverage operations
- Training and onboarding
Certification
- Coaching Employees Through Difficult Situations, LinkedIn Learning
- Coaching in Action for Leaders and Managers, LinkedIn Learning
- Train the Trainer, LinkedIn Learning
- Inspiring and Motivating Individuals, University of Michigan
- Operations Management Foundations, LinkedIn Learning
- Food Protection Certification, NYC Department of Health – Hygiene and Mental Health
Languages
Spanish – Native speaker
English – Highly proficient
Timeline
Food and Beverage Manager
Soho House New York
01.2024 - Current
House Trainer
Soho House New York
01.2024 - 01.2025
Server Captain
Soho House New York
07.2018 - 01.2024
Server
Soho House New York
06.2016 - 07.2018
Associate of Science - Commercial Photography
CUNY