JuaVonna Hatchett
Canton
Summary
Business office professional who employs exceptional rapport and relationship building with the ability to cultivate lasting and positive relations between patients, families, staff and management personnel. Highly-developed communicator with outstanding capabilities in complex problem-solving and conflict resolution.
Overview
11
11
years of professional experience
Work History
Business Office Manager
Allied Surgery Center
02.2024 - Current
- Closely collaborates with other departments to ensure smooth communication flow within the organization
- Provides exceptional customer service by addressing inquiries or concerns from clients in a prompt and courteous manner
- Processes and reconciles daily payments from various sources, ensuring accuracy and timeliness
- Manages daily operations of the business office, overseeing administrative tasks and ensuring efficient workflow
- Resolved financial discrepancies and customer billing issues with timely attention.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
- Evaluated financial records to detect errors and discrepancies.
Business Office Manager
Sunrise Vista Behavioral Health
05.2022 - 02.2024
- Completed daily admission audits
- Collaborated with department heads to develop annual budgets and track expenses to ensure financial goals were met
- Oversaw inventory management, maintaining optimal levels of supplies while minimizing costs.
- Served as a point of contact for patient/ family inquiries or complaints, resolving issues promptly to ensure guest satisfaction
- Participated in interdisciplinary team meetings to discuss challenging cases and develop collaborative solutions for improved patient outcomes.
- Confirmed all insurance benefits met standards of admissions as dictated by policy.
Business Office Manager
Belden Village Healthcare
12.2017 - 05.2022
- Managed billing, accounts payable and receivable, budgeting, and ensuring compliance with financial regulations
- Handled resident billing, answering questions and concerns, and addressing financial issues with empathy and professionalism.
- Worked closely with administrators, nurses, and other departments to ensure effective communication and coordination.
- Confirmed that all insurance benefits coverage meets standards of admission as dictated by policy.
- Completed receipt records, posted deposits, ran cash receipts batch listings. Set up and maintained financial files for residents, billing, admission paperwork.
- Worked to start Medicaid applications for approval in a timely manner
- Trained new BOMs in day-to-day processes. Maintained UR updates
Payment Processor
Mercy Medical Center
09.2014 - 12.2017
- Documented and analyzed all expenses and maintained and managed relevant databases.
- Maintained cash logs, produced detailed reports, and processed all payments.
- Stayed up-to-date with current laws and regulations and scanned bank deposit checks.
- Participated in weekly team meetings with managers and worked on the development and implementation of a new payment processing system to reduce unnecessary costs.
Education
Bachelor's degree - Healthcare Administration
Western Governors University
06-2027
Medical Biller/Administrator - undefined
Canton City Schools Adult Career and Technical Education
Canton, OH06.2015
Skills
- Team leadership
- Decision-making
- Customer service
- Financial administration
- Workflow planning
- Records management
- Office management
- Problem resolution
- Cost control
- Client relations
- Strong organization
- Rapport building
- Well-versed in insurance
- Experience in medical admissions
- Time management
- Attention to detail
- Multitasking
Timeline
Business Office Manager
Allied Surgery Center
02.2024 - Current
Business Office Manager
Sunrise Vista Behavioral Health
05.2022 - 02.2024
Business Office Manager
Belden Village Healthcare
12.2017 - 05.2022
Payment Processor
Mercy Medical Center
09.2014 - 12.2017
Medical Biller/Administrator - undefined
Canton City Schools Adult Career and Technical Education
Bachelor's degree - Healthcare Administration
Western Governors University
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