Jubilee Achu
Asokoro Abuja,FCT
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Polite and professional Agent, successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Overview
4
4
years of professional experience
Work History
Receptionist/Customer Service Agent
Maize Growers Processing Marketers Association Nig
02.2019 - 11.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
- Entered customer interaction details in sales system to track requests, document problems, and record solutions offered.
- Facilitated communications through management of inbound and outbound customer calls.
- Sought out extra training opportunities to enhance customer relationship management abilities.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
Education
Bachelor of Science - Public Administration
University of Calabar
Calabar, Cross River State01.2023
Skills
- Customer Data Confidentiality
- Livechat Messaging
- Document and Records Management
- Calm and Professional Under Pressure
- Outstanding Communication Skills
- Customer Relationship Management
Timeline
Receptionist/Customer Service Agent
Maize Growers Processing Marketers Association Nig
02.2019 - 11.2022
Bachelor of Science - Public Administration
University of Calabar
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