Jude Charles
Deer Park,NY
Summary
Dynamic and honest manager with a proven track record in customer service best practices and kitchen oversight. Expertise in purchasing, cost control, and inventory management, professional and attentive to customer's needs.
Overview
14
14
years of professional experience
2
2
Certifications
Work History
Manager
Hooters Farmingdale
Farmingdale, New York
10.2011 - 02.2026
- Managed daily restaurant operations and ensured smooth service flow.
- Managed staff scheduling and coordinated team shifts effectively.
- Resolved customer complaints promptly to ensure satisfaction and loyalty.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Trained new employees on operational procedures and customer service standards, enhancing service quality and team readiness.
- Implemented training programs to enhance team performance and efficiency.
- Monitored inventory levels and ordered supplies, ensuring consistent stock availability for uninterrupted service.
- Recruited and hired qualified candidates to fill open positions.
Education
Associate of Science - Finance Advisor
NY STATE
New York, NY01-2026
Skills
- Kitchen management
- Purchasing and Cost Control
- Control Inventory Costs
- Food Safety Knowledge
- Point of Sale (POS) System Operation
- Schedule Coordination
- Cashing out all servers including bartenders
- Calculate the girls tip shares
- Redaction of Daily Sales Report (DSR )
Languages
English
Professional
Certification
SUFFOLK COUNTY FOOD MANAGEMENT CERTIFICATE
Timeline
Manager
Hooters Farmingdale
10.2011 - 02.2026
Associate of Science - Finance Advisor
NY STATE