Judeah Gaskins
Montross,VA
Summary
Personable and dedicated Customer Service Representative with extensive experience in customer service and industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Progressive
Montross, VA
03.2023 - Current
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted in developing strategies for improving collections processes.
- Maintained accurate records of customer interactions and transactions.
- Assisted with resolving complex claims or billing disputes in a timely manner.
Collections Agent
Alorica
Montross, VA
07.2019 - 03.2023
- Processed payments through various methods such as credit cards, online banking and cash transactions.
- Investigated customer disputes and complaints regarding billing errors and incorrect charges.
- Maintained accurate records of collection activities in database system.
- Researched customer accounts for any discrepancies or outstanding payments.
Education
Some College (No Degree) - Cyber Security
Google Coursera
RemoteSkills
- Complaint resolution
- Data Collection
- Paperwork Processing
- Data Entry
- Call Management
- Information Security
- Problem-solving abilities
Timeline
Customer Service Representative
Progressive
03.2023 - Current
Collections Agent
Alorica
07.2019 - 03.2023
Some College (No Degree) - Cyber Security
Google Coursera