Judi Jarnagin
Green River,WY
Summary
Dedicated front desk clerk with strong customer service and problem-solving skills. Proven ability to enhance guest experiences and resolve complaints efficiently.
Overview
17
17
years of professional experience
Work History
Front Desk Clerk
Travelodge by Wyndham
10.2022 - 04.2025
- Managed guest check-in and check-out processes, ensuring efficiency and accuracy.
- Responded to guest inquiries, providing information on hotel services and local attractions.
- Coordinated room assignments and special requests to enhance guest satisfaction.
- Maintained cleanliness and organization of front desk area for optimal first impressions.
- Processed payments and managed financial transactions with precision and accountability.
- Resolved guest complaints promptly, enhancing overall customer experience and loyalty.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Managed reservations, cancellations, and modifications with accuracy to maintain organized booking records.
- Contributed to team goals by maintaining a positive attitude and supporting coworkers during busy periods or challenging situations.
- Participated in ongoing training and professional development opportunities to stay current on industry best practices and enhance job performance.
- Communicated effectively with management on daily occurrences or potential issues affecting hotel operations or guest experiences.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Answered multi-line phone system and enthusiastically greeted callers.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
Passenger Van Driver
Oak Tree Inn
05.2015 - 06.2021
- Ensured safe and timely transportation of guests to various destinations.
- Assisted passengers with luggage and provided exceptional customer service during transpo
- Maintained accurate records of trips, ensuring compliance with company guidelines and regulations.
Substitute Teacher
Sweetwater School District#2
09.2008 - 05.2013
- Delivered engaging lesson plans tailored to diverse student needs and learning styles.
- Managed classroom behavior effectively, fostering a positive learning environment.
- Collaborated with full-time teachers to ensure continuity of instruction during absences.
- Developed and implemented creative teaching strategies to enhance student participation.
Education
No Degree -
Eastern Washington University
Cheney, WAHigh School Diploma -
North Kitsap High
Poulsbo, WA06-1966
Skills
- Time management
- Customer service
- Hospitality services
- Administrative skills
- Problem-solving skills, complaint resolution
- Listening skills
- Cash handling, credit cards and cash
- Guest reception
- Recommending attractions and amenities
- Front desk management
Timeline
Front Desk Clerk
Travelodge by Wyndham
10.2022 - 04.2025
Passenger Van Driver
Oak Tree Inn
05.2015 - 06.2021
Substitute Teacher
Sweetwater School District#2
09.2008 - 05.2013
No Degree -
Eastern Washington University
High School Diploma -
North Kitsap High