Judi Jarnagin
Green River,WY
Summary
Dedicated front desk clerk with strong customer service and problem-solving skills. Proven ability to enhance guest experiences and resolve complaints efficiently.
Overview
17
17
years of professional experience
Work History
Front Desk Clerk
Travelodge by Wyndham
Green River, WY
10.2022 - 04.2025
- Managed guest check-in and check-out processes, ensuring efficiency and accuracy.
- Responded to guest inquiries, providing information on hotel services and local attractions.
- Coordinated room assignments and special requests to enhance guest satisfaction.
- Maintained cleanliness and organization of front desk area for optimal first impressions.
- Processed payments and managed financial transactions with precision and accountability.
- Resolved guest complaints promptly, enhancing overall customer experience and loyalty.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Managed reservations, cancellations, and modifications with accuracy to maintain organized booking records.
- Contributed to team goals by maintaining a positive attitude and supporting coworkers during busy periods or challenging situations.
- Participated in ongoing training and professional development opportunities to stay current on industry best practices and enhance job performance.
- Communicated effectively with management on daily occurrences or potential issues affecting hotel operations or guest experiences.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Answered multi-line phone system and enthusiastically greeted callers.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
Passenger Van Driver
Oak Tree Inn
Green River, WY
05.2015 - 06.2021
- Ensured safe and timely transportation of guests to various destinations.
- Assisted passengers with luggage and provided exceptional customer service during transpo
- Maintained accurate records of trips, ensuring compliance with company guidelines and regulations.
Substitute Teacher
Sweetwater School District#2
Green River, WY
09.2008 - 05.2013
- Delivered engaging lesson plans tailored to diverse student needs and learning styles.
- Managed classroom behavior effectively, fostering a positive learning environment.
- Collaborated with full-time teachers to ensure continuity of instruction during absences.
- Developed and implemented creative teaching strategies to enhance student participation.
Education
No Degree -
Eastern Washington University
Cheney, WAHigh School Diploma -
North Kitsap High
Poulsbo, WA06-1966
Skills
- Time management
- Customer service
- Hospitality services
- Administrative skills
- Problem-solving skills, complaint resolution
- Listening skills
- Cash handling, credit cards and cash
- Guest reception
- Recommending attractions and amenities
- Front desk management
Timeline
Front Desk Clerk
Travelodge by Wyndham
10.2022 - 04.2025
Passenger Van Driver
Oak Tree Inn
05.2015 - 06.2021
Substitute Teacher
Sweetwater School District#2
09.2008 - 05.2013
No Degree -
Eastern Washington University
High School Diploma -
North Kitsap High