Judi Olson
Enumclaw,WA
Summary
Dynamic Motorclothes Associate recognized for strong product knowledge and commitment to customer satisfaction. Proven ability to create engaging shopping experiences and enhance store profitability through effective upselling and personalized service.
Overview
23
23
years of professional experience
Work History
Motorclothes Associate
Grit City Harley Davidson
Tacoma, WA
04.2026 - 04.2026
- Assisted customers in selecting motorcycle apparel and accessories to enhance their riding experience.
- Maintained organized displays and inventory of merchandise to ensure optimal customer accessibility.
- Provided product knowledge to customers, fostering informed purchasing decisions and enhancing satisfaction.
- Supported team members in restocking shelves and ensuring timely replenishment of popular items.
Motorclothes Associate
Destination Harley Davidson
Tacoma, WA
11.2022 - 03.2026
- Collaborated with management to implement promotional displays that increased product visibility and appeal.
- Participated in inventory audits, contributing to accurate stock levels and minimizing discrepancies.
- Adapted quickly to changing floor layouts and seasonal merchandise shifts, maintaining store aesthetics and functionality.
- Provided excellent customer service by promptly addressing inquiries, resolving issues, and offering knowledgeable advice on products.
- Actively participated in product training sessions to stay updated on the latest motorclothes trends and technologies, enhancing sales expertise.
- Facilitated prompt resolution of any customer complaints or concerns regarding products or services, ensuring loyalty and repeat business.
- Streamlined returns process by efficiently handling exchanges or refunds while adhering to company policies, minimizing loss for the business.
- Ensured accurate pricing of merchandise through consistent price tag verification and timely updates during promotions or markdowns.
- Contributed to inventory management by conducting accurate stock counts and updating the system accordingly.
- Assisted with seasonal resets of merchandise layout according to corporate guidelines, creating a fresh shopping space for customers.
- Built strong relationships with customers through active listening, understanding their needs, and recommending appropriate motorclothes solutions.
- Collaborated with team members to create engaging promotional events, boosting store traffic and sales.
- Improved overall shopping experience for customers by maintaining a clean and organized store environment at all times.
- Enhanced customer satisfaction by providing personalized assistance in selecting suitable motorclothes and accessories.
- Increased store sales by effectively upselling products and recommending complementary items to customers.
- Maximized revenue opportunities through effective cross-selling techniques across various motorclothes categories and brands.
- Assisted in maintaining a visually appealing store environment through regular merchandising tasks, ensuring optimal product presentation.
- Kept neat and organized apparel section by folding clothing on proper shelves and hanging up clothing on proper racks.
- Preserved outlook of store by dusting, styling mannequin designs, cleaning and restocking merchandise.
- Displayed and organized products in store to help customers locate products easily.
- Greeted and interacted with over customers to assist in selecting and locating merchandise.
- Operated cash register to complete cash, check and credit card transactions.
- Selected, recommended and located merchandise based on customer needs and desires.
- Used POS system to process sales, returns and exchanges.
- Opened and closed cash registers by counting money, separating charge slips, balancing cash drawers and making deposits.
- Performed cash, card, and check transactions to complete customer purchases.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Listened to customer needs and desires to identify and recommend optimal products.
Motorclothes Associate
Lawless Harley Davidson
Renton, WA
03.2015 - 09.2022
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Developed strong rapport with customers and created positive impression of business.
- Used in-store system to locate inventory and place special orders for customers.
- Recommended complementary purchases to customers, increasing revenue.
- Assisted customers in selecting motorcycle apparel and accessories to enhance their riding experience.
- Maintained organized displays and inventory of merchandise to ensure optimal customer accessibility.
- Provided product knowledge to customers, fostering informed purchasing decisions and enhancing satisfaction.
- Supported team members in restocking shelves and ensuring timely replenishment of popular items.
- Provided excellent customer service by promptly addressing inquiries, resolving issues, and offering knowledgeable advice on products.
- Actively participated in product training sessions to stay updated on the latest motorclothes trends and technologies, enhancing sales expertise.
- Facilitated prompt resolution of any customer complaints or concerns regarding products or services, ensuring loyalty and repeat business.
- Streamlined returns process by efficiently handling exchanges or refunds while adhering to company policies, minimizing loss for the business.
- Contributed to inventory management by conducting accurate stock counts and updating the system accordingly.
- Assisted with seasonal resets of merchandise layout according to corporate guidelines, creating a fresh shopping space for customers.
- Built strong relationships with customers through active listening, understanding their needs, and recommending appropriate motorclothes solutions.
- Increased store sales by effectively upselling products and recommending complementary items to customers.
- Maximized revenue opportunities through effective cross-selling techniques across various motorclothes categories and brands.
Sales Associate
Bent Bike
Auburn, WY
02.2010 - 03.2015
- Enhanced customer experience through personalized service and product recommendations.
- Trained new sales associates on company policies, product knowledge, and customer engagement techniques.
- Utilized point-of-sale systems to process transactions accurately and efficiently.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
Receptionist
Benson Vision Sourse
Kent, WA
07.2007 - 01.2009
- Managed front desk operations, ensuring smooth visitor check-in and appointment scheduling.
- Coordinated communication between clients and medical staff to enhance service delivery.
- Maintained accurate patient records using electronic health record systems for efficient data retrieval.
- Trained new reception staff on operational procedures and customer service standards.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Sales Associate
Desert Sun Tanning Salon
Kent, WA
02.2003 - 07.2007
- Managed inventory levels, ensuring optimal stock availability and organization.
- Developed promotional displays to increase product visibility and drive sales during peak seasons.
- Analyzed sales trends to identify opportunities for improving sales strategies and customer outreach.
- Collaborated with management to implement strategies that improved store performance and team morale.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
No Degree - Early Childhood Education
South Seattle Community College
Seattle, WASkills
- Patience and empathy
- Time management efficiency
- Goal-oriented mindset
- Cash handling accuracy
- POS system operation
- Store maintenance
- Interpersonal relations
- Product knowledge expertise
- Problem-solving capacity
- Cross-selling techniques
- Upselling techniques mastery
- Conflict resolution tactics
- Friendly and helpful
- Customer service
- Teamwork and collaboration
- Problem-solving
- Honest and dependable
- Reliable and responsible
- Attention to detail
- Problem-solving abilities
- Reliability
- Active listening
Timeline
Motorclothes Associate
Grit City Harley Davidson
04.2026 - 04.2026
Motorclothes Associate
Destination Harley Davidson
11.2022 - 03.2026
Motorclothes Associate
Lawless Harley Davidson
03.2015 - 09.2022
Sales Associate
Bent Bike
02.2010 - 03.2015
Receptionist
Benson Vision Sourse
07.2007 - 01.2009
Sales Associate
Desert Sun Tanning Salon
02.2003 - 07.2007
No Degree - Early Childhood Education
South Seattle Community College