Judit Suarez
PIH Health Hospital - Whittier
South Gate,CA
15
years of professional experience
Dedicated administrative professional well-versed in communication and team building. Experienced with managing patient interactions and administrative responsibilities. Utilizes effective communication and problem-solving skills to enhance patient satisfaction. Knowledge of healthcare protocols and administrative procedures ensures smooth operations. Ready to bring 15 years of relevant work experience to your team.
Work History
Outpatient Registration Lead
2 Years 2 Months- Streamlined registration processes for improved efficiency, reducing wait times and increasing customer satisfaction.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Developed and maintained courteous and effective working relationships.
- Identified issues, analyzed information, and provided solutions to problems.
- Completed paperwork, recognizing discrepancies, and promptly addressing for resolution.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Streamlined registration processes for new members, reducing wait times and enhancing overall experience.
- Managed a team of 14 registration staff, ensuring efficient operations and exceptional customer service.
- Enhanced patient experience through friendly interactions and efficient service during registration.
- Trained front-desk staff on workflows, service standards, and scheduling systems.
- Verified insurance eligibility and coverage for patients.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
Patient Service Representative
6 Years 9 Months- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Verified insurance eligibility and coverage for patients.
- Entered patient demographic and insurance data into electronic medical record system.
- Maintained patient records in compliance with HIPAA regulations, ensuring confidentiality and security.
- Built and maintained positive working relationships with patients and staff.
- Processed patient copayments efficiently at the front desk. and compiled daily financial records.
- Assisted patients in filling out check-in and payment paperwork.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Utilized ERad software to manage appointment scheduling effectively. to schedule appointments.
- Handled customer service inquiries in person, via telephone and through email.
- Answered incoming calls, scheduled appointments and filed medical records.
- Verified patient insurance eligibility and entered patient information into system.
- Trained new staff on filing, phone etiquette and other office duties.
- Resolved customer complaints using established follow-up procedures.
- Coordinated communication between patients and departments, enhancing patient experience and streamlining processes.
- Researched and resolved coding discrepancies by collaborating with insurance companies to ensure accurate billing.
- Monitored changes in coding regulations to provide recommendations for compliance.
- Minimized delays in treatment scheduling by promptly identifying potential coverage issues and working proactively towards their resolution.
Medical Records File Clerk/Receptionist
6 Years- Maintained patient confidence by keeping patient records information confidential.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Created new medical records and retrieved existing medical records by gathering appropriate record folders and contents and assigning and recording new record numbers.
- Performed general office duties such as faxing and scanning documents and sorting incoming and outgoing mail to improve overall office productivity.
- Gathered patient information by collecting demographic information from variety of sources.
- Initiated patient medical records by creating and processing patient care record folder with patient demographics and medical history information.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Maintained patient records systems by archiving, scanning and indexing important documents and files.
- Reviewed charts and flagged incomplete or inaccurate information.
Education
Associate of Arts - Physical Sciences
High School Diploma
Skills
Bilingual
Leadership
Problem-solving
Communication
Teamwork and collaboration
Customer service
Computer skills
Multitasking
Detail Oriented
Timeline
Outpatient Registration Lead
PIH Health Hospital - Whittier
08.2024 - CurrentRead More
Patient Service Representative
Huntington Park Advanced Imaging
11.2017 - 08.2024Read More
Medical Records File Clerk/Receptionist
Huntington Radiology
11.2011 - 11.2017Read More
Marco Antonio Firebaugh High School
High School Diploma
Read More
El Camino College
Associate of Arts from Physical Sciences
Read More