JUDITH MAGIIDA
Independence,MO
Summary
Dynamic Patient Registration Representative with a proven track record at Express Medic Transportation LLC, excelling in insurance verification and customer service. Recognized for enhancing patient satisfaction through efficient appointment scheduling and meticulous data entry accuracy. Adaptable and reliable, I thrive in fast-paced environments, consistently achieving service goals while maintaining confidentiality.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Patient Registration Representative
Express Medic Transportation LLC
El Dorado, Kansas
02.2022 - Current
- Managed high volume of incoming calls while maintaining professional demeanor.
- Worked with cross-functional teams to achieve goals.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Assisted with customer requests and answered questions to improve satisfaction.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Resolved discrepancies between billing systems and patient accounts quickly and accurately.
- Completed prior authorization requests within required timeframes and ensured appropriate documentation was obtained.
- Provided assistance to nursing staff during peak times at front desk area.
- Handled incoming faxes related to admissions, discharges, transfers, pre-certifications, authorizations.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Completed relevant insurance and other claim forms.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Verified insurance eligibility through online portals or by phone calls.
- Performed quality assurance checks on all registrations to ensure accuracy of data entry.
- Answered telephones and directed calls to appropriate medical or administrative staff.
- Maintained confidentiality of patient information in accordance with HIPAA regulations.
- Scheduled and confirmed patient appointments and consultations.
Patient Transportation Registration Representative
Medic Trans
Wichita, Kansas
02.2020 - 01.2022
- Politely and personably welcomed incoming clients and offered seats prior to beginning registration process.
- Answered phones promptly and professionally; responded appropriately and courteously to caller inquiries.
- Gathered, verified, and processed patient paperwork.
- Provided exceptional customer service by addressing patient concerns promptly and professionally.
- Processed cash, debit and credit card payments for services rendered and printed receipts detailing services.
- Provided excellent customer service by answering inquiries and resolving any issues that arose.
- Worked with nurses and other clinic staff to process patients and direct to appropriate departments.
Investigation Officer
Prevention and Combating of Corruption Bureau
Dar Es Salaam, Tanzania
02.2009 - 12.2018
- Analyzed data collected during the course of an investigation using specialized software programs.
- Developed strategies for gathering evidence in criminal investigations.
- Adhered to all applicable laws and regulations while conducting investigations.
- Strengthened traceability, developing organization systems for criminal prosecutory case logs, records, reports, and agendas.
- Conducted integrity testing and compliance audits for corporate clients to identify vulnerabilities and prevent fraud.
- Provided testimony at trials or other legal proceedings when needed.
- Developed and implemented investigative strategies to identify, track, and address illegal activities and misconduct.
- Created detailed written reports summarizing investigative findings.
- Shortened criminal investigation lead time, executing operational protocol for criminal and non-criminal violations.
- Testified in court cases to back up case evidence and detail timelines.
- Documented facts and statements gathered from complainants, witnesses and accused persons.
- Managed caseloads efficiently, prioritizing tasks and meeting strict deadlines in high-pressure environments.
- Conducted stationary and mobile surveillance on individuals being investigated.
- Completed debriefings for arrested subjects to obtain information pertinent to investigations.
- Obtained and executed search and arrest warrants in full compliance with legal protections.
- Liaised with law enforcement agencies to investigate and solve crimes.
- Performed background checks on individuals involved in investigations.
- Ran background checks of individuals to obtain data on character, financial status and personal history.
- Applied knowledge of criminal law and procedures in the collection and handling of evidence to ensure admissibility in court.
- Tracked and reported on investigation progress to stakeholders, adjusting strategies as needed to address new findings.
- Maintained strict confidentiality and discretion in handling sensitive information and investigations.
- Prepared detailed reports and affidavits for courts by obtaining information through physical surveillance and thorough investigations.
- Provided expert advice regarding investigative procedures, techniques, and strategies.
Education
Bachelor of Science - Sociology
University of Dar Es Salaam
Dar Es Asalaam, Tanzania09-2008
Skills
- Patient registration
- Insurance verification
- Data entry accuracy
- Appointment scheduling
- Billing coordination
- Customer service
- Reliable
- Detailed Oriented
- Accountable
- Basics Computer Skills
- Adaptable in Fast paced environment
- Accurate money and card handling procedure
Certification
- Bachelor Degree in socialogy
Languages
English
Professional
Swahili
Professional
References
References available upon request.
Timeline
Patient Registration Representative
Express Medic Transportation LLC
02.2022 - Current
Patient Transportation Registration Representative
Medic Trans
02.2020 - 01.2022
Investigation Officer
Prevention and Combating of Corruption Bureau
02.2009 - 12.2018
Bachelor of Science - Sociology
University of Dar Es Salaam
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