Judith Moore
Simi Valley,CA
Summary
Dedicated manager displaying a strong sense of responsibility and proactivity. Exhibiting exceptional work ethic and a drive to surpass company standards. Skilled at building effective working relationships and achieving goals in fast-paced, time-sensitive settings. Adept at team development and comfortable in collaborative environments. Capable of handling customer service, financial management, and proficient with computers. Flexible and willing to take on team responsibilities.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Manager
DocSolutionUSA
Pasadena, TX
05.2022 - Current
- Provided guidance and training to team members, resulting in improved job performance.
- Established and maintained streamlined operations for increased efficiency
- Complied with applicable laws, regulations, and industry standards.
- Generated concise monthly reports for senior executives, outlining operational performance metrics.
- Ensured compliance with industry regulations and company policies.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
Manager
Mphasis
Spring , TX
06.2020 - 03.2023
- Developed relationships with local organizations to identify potential referral sources.
- Monitored progress of intakes and provided feedback to staff members.
- Analyzed financial data obtained from customers including income, assets and liabilities to determine loan feasibility.
- Maintained current knowledge of secondary market trends, government programs and other available financing sources.
- Ensured compliance with all federal, state and local regulations related to mortgage lending.
- Created reports summarizing activities such as originations, denials and delinquencies.
- Submitted applications to credit analysts.
- Identified lending risks and implemented strategies to reduce loan defaults.
Manager of a Call Center
Mphasis
Spring, TX
05.2022 - 02.2023
- Provided leadership during times of organizational change or crisis situations.
- Conducted performance reviews for team members.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Established processes to ensure efficient workflow throughout the organization.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Enhanced team morale and retention through recognition programs and career development opportunities.
- Trained employees on additional job positions to maintain coverage of roles.
Education
Bachelor of Arts - Psychology
California State University - Northridge
Northridge, CA06-1994
Skills
- Operations Management
- Strategic Planning
- Business Administration
- Business Development
- Policy Implementation
- Marketing
- Staff Development
- Financial Management
- Expense Tracking
- Complex Problem-Solving
- Negotiation
- Team Leadership
- Staff Training and Development
Affiliations
- Volunteer for several organizations - Mentor to foster young adults with education and communication. And rides for senior citizens.
- Photographer mostly nature - Over 1000 awards
Certification
- Licensed Mortgage Originator
References
References available upon request.
Timeline
Manager
DocSolutionUSA
05.2022 - Current
Manager of a Call Center
Mphasis
05.2022 - 02.2023
Manager
Mphasis
06.2020 - 03.2023
Bachelor of Arts - Psychology
California State University - Northridge