Judith Namuleme
Framingham,Massachusetts
Summary
Dynamic and compassionate professional with a strong background in caregiving and a passion for sales. Demonstrated ability to build trusting relationships, provide exceptional customer service, and effectively communicate with diverse populations.
Overview
6
6
years of professional experience
Work History
Delivery Driver
Uber Eats
05.2023 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
Direct Care Worker
Department Of Developmental Services
06.2024 - 09.2024
- Assisted residents with daily living needs to maintain self-esteem and general wellness.
- Provided emotional support to individuals during difficult times, fostering a sense of trust and psychological wellbeing.
- Assisted individuals with daily living activities such as bathing, dressing, grooming, and feeding for improved quality of life.
- Delivered exceptional service by prioritizing resident's safety while maintaining confidentiality according to HIPAA guidelines.
- Safely transported individuals to appointments, outdoor activities, etc.
- Maintained detailed records of patient progress, ensuring accurate information was readily available for healthcare providers and family members.
Sales Representative
Sunrun
03.2023 - 05.2023
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Streamlined sales process through efficient planning of daily routes and strategic prioritization of leads.
- Conducted daily prospecting activities to identify potential new clients within assigned territories.
- Collaborated with other sales representatives in developing successful strategies to increase overall team productivity.
- Optimized sales materials for clarity, persuasiveness, and accessibility, resulting in higher conversion rates at the doorstep.
HHA
Convenient Home Care
01.2023 - 03.2023
- Improved patient comfort by providing compassionate and attentive care in various daily activities.
- Managed household chores such as laundry, meal preparation, and light cleaning, allowing clients to focus on their health and wellbeing.
- Facilitated communication between patients, families, and healthcare providers by serving as a reliable source of information about the client''s progress and needs.
- Boosted patient morale with a positive attitude, effective communication, and active listening skills to address concerns and validate emotions.
Sales Associate
One Energy
04.2022 - 11.2022
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Delivered exemplary customer service and warmly greeted guests.
- Completed end-of-shift paperwork accurately and promptly for seamless handoff between shifts.
- Monitored fuel levels in tanks, alerting management when reordering was necessary.
- Checked customer identification for alcohol, cigarette, and lottery sales.
- Maintained a clean and organized store environment for improved customer experience.
Package Handler
FedEx
04.2021 - 01.2022
- Maximized space utilization within trucks through effective stacking and arranging of packages, minimizing shipment delays.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Proved successful working within tight deadlines and a fast-paced environment.
Sales Associate
Kohl's
07.2018 - 08.2019
- Greeted customers, identified needs and provided product advice.
- Managed fitting rooms efficiently by organizing garments according to size, style, and color while providing personalized assistance to customers as needed.
- Processed customer transactions accurately, ensuring a seamless checkout experience while promoting loyalty programs and upcoming promotions.
- Developed strong product knowledge to recommend suitable clothing options based on customers'' needs, preferences, and desired fit.
- Handled customer complaints and issues with empathy and efficiency, restoring customer satisfaction.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
GED -
Clinton High School
Clinton, MA05.2019
Skills
Customer Service
Customer Relationship Building
Product and service knowledge
Time Management
Excellent people skills
Verbal/written communication
Compassionate Caregiving
CPR Certified
Mobility Assistance
Care Plan Management
Attention to Detail
Adaptable to change
Timeline
Direct Care Worker
Department Of Developmental Services
06.2024 - 09.2024
Delivery Driver
Uber Eats
05.2023 - Current
Sales Representative
Sunrun
03.2023 - 05.2023
HHA
Convenient Home Care
01.2023 - 03.2023
Sales Associate
One Energy
04.2022 - 11.2022
Package Handler
FedEx
04.2021 - 01.2022
Sales Associate
Kohl's
07.2018 - 08.2019
GED -
Clinton High School