Judith Perdomo
Elgin,IL
Summary
Achieved consistent client satisfaction through meticulous attention to detail in high-pressure situations.,Delivered effective multitasking solutions that optimized team performance across multiple projects.,Contributed to organizational success by aligning personal growth with company goals for mutual development.
Overview
12
12
years of professional experience
Work History
Shift Lead
Walgreens
Elgin Il
09.2021 - Current
- Supervised daily operations, ensuring compliance with safety and health regulations.
- Trained and mentored new employees on store policies and procedures.
- Managed inventory levels, reducing stock discrepancies through effective organization.
- Coordinated scheduling for team members to optimize coverage during peak hours.
- Assisted in merchandising strategies to enhance product visibility and sales performance.
- Resolved customer inquiries efficiently, improving overall satisfaction and loyalty.
- Conducted regular audits of cash handling processes, ensuring accuracy and accountability.
- Implemented process improvements that streamlined workflows and increased team productivity.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
Assistant Office Manager
Marcanum Logistics
01.2019 - 2021
- As assistant office manager my duties were to assist in all daily operations which included office opening and closing (key holder).
- Launching daily corporate statistics that contained all of the company's daily returns, sales, and future forecasts.
- Answered all ingoing and outbound customer calls and order placements, as well as logging any and all customer corporate compliments and complaints.
- I was also responsible for reviewing any reports with drivers and customers so orders and issues were resolved accordingly.
- Once a month I performed audits under supervised management for all unpaid invoices that surpassed more than 25 days of non-payment.
- Performed interviews for incoming drivers and clients who sought information regarding the company and or that were looking to be hired on as an employee.
Health Care Senior Assistant
Minute Men Staffing
01.2015 - 01.2019
- As a health care senior assistant, I assisted with the monitoring of all patients physical and mental conditions, intake and output, as well as exercise.
- I was the main support for the daily functions and actions of most clients by doing laundry, housekeeping (for clients with their own private homes), shopping for any required foods and other household items.
- Duties also included preparing and serving meals, running errands on behalf of clients as well as providing personal services which were bathing, dressing, and grooming of clients who could not do these actions themselves.
- Also contributed to clients overall by speaking and coaching family members of clients on the appropriate ways to turn, lift and position their loved ones. We also at times would advise family members on nutrition, cleanliness and good housekeeping to avoid spreads of bacteria and other hazards.
- We kept records of all patient information and input data into a patient journal: notifying nursing supervisors of any unusual activity and or conditions.
Education
Graduate - undefined
Maine South
Phlebotomy
National College
10.2021
undefined
Oakton Community College
01.2014
Skills
- Customer service focus
- Employee training
- Guest service
- Team motivation
- Conflict resolution
- Workplace safety
Timeline
Shift Lead
Walgreens
09.2021 - Current
Assistant Office Manager
Marcanum Logistics
01.2019 - 2021
Health Care Senior Assistant
Minute Men Staffing
01.2015 - 01.2019
undefined
Oakton Community College
Phlebotomy
National College
Graduate - undefined
Maine South