Judith Vanessa Reyes
El Paso
Summary
Personable and reliable professional with excellent communication and interpersonal skills. Possesses solid understanding of customer service principles coupled with proficiency in problem-solving and data entry. Dedicated to creating positive experiences and fostering strong member and team member relationships.
Overview
4
4
years of professional experience
Work History
Teller Service Representative
GECU
01.2024 - 12.2024
- Assisted customers with account inquiries and resolved issues promptly, resulting in improved customer retention.
- Showcased excellent communication skills while explaining complex banking procedures to customers clearly and concisely.
- Streamlined operations by maintaining adequate cash supplies at workstations throughout the day.
- Reduced wait times for customers by efficiently managing a high volume of transactions daily.
- Complied with all regulatory requirements, ensuring the security of sensitive financial information.
- Built lasting relationships with customers through engaging interactions that fostered trust in the bank''s services.
- Collaborated with teammates to achieve branch sales goals and exceed customer expectations.
- Managed multiple tasks simultaneously, resulting in increased efficiency during peak hours.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
Guest Advocate
Target
07.2022 - 12.2024
- Handled returns and exchanges professionally, maintaining positive relationships with guests while adhering to company policies.
- Increased guest satisfaction by engaging in friendly conversations and offering personalized recommendations.
- Assisted coworkers when needed in various departments in order to maintain smooth functioning of the store.
- Provided prompt assistance at checkout counters, reducing wait times for guests during peak hours.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Barista Trainer
Starbucks
11.2020 - 07.2022
- Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
- Improved barista skills through one-on-one training sessions and practical demonstrations.
- Handled cash and processed payments accurately to avoid errors.
- Promoted upselling techniques among baristas for increased sales of food items and specialty drinks.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Education
High School Diploma -
Americas High School
El Paso, TX05-2016
Skills
- Professionalism and courtesy
- Cash handling expertise
- Patience and empathy
- Adherence to policies
- Data entry efficiency
- Strong work ethic
- Customer relationship building
- Call center operations
- English and Spanish speaking
Languages
Spanish
Professional Working
English
Full Professional
Timeline
Teller Service Representative
GECU
01.2024 - 12.2024
Guest Advocate
Target
07.2022 - 12.2024
Barista Trainer
Starbucks
11.2020 - 07.2022
High School Diploma -
Americas High School
Similar Profiles
Angel PerezAngel Perez
VOE at GECUVOE at GECU
Edgar JuarezEdgar Juarez
Virtual Teller at GECUVirtual Teller at GECU
Michaelin VintonMichaelin Vinton
Relationship Consultant 1- 3 at GECURelationship Consultant 1- 3 at GECU