Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Perla Dominguez

El Paso,TX

Summary

Developed high-level communication and problem-solving abilities within customer service environment. Seeking to transition into new field, leveraging transferable skills, and ability to quickly adapt to new knowledge.


Overview

6
6
years of professional experience
1
1
Certification

Work History

Member Service Specialist

GECU
09.2023 - Current
  • Handled escalated situations mitigating concerns effectively while maintaining excellent rapport with clients.
  • Provided personalized financial guidance based on individual goals, helping members make well-informed decisions about their finances.
  • Investigated and resolved accounting, fraud, and delivery concerns. Followed up with customers about resolved issues to maintain high standards of customer service.
  • worked with large amount of cash, having to balance vault beginning and end of day, and ensure every equipment needing to be put away is in it's place.
  • Processed applications for new accounts & closing accounts.
  • Generated monthly reports on customer activity and customer feedback.
  • Multi-task with my personal work, as well with my work with other departments.
  • Strengthened fraud prevention efforts through diligent monitoring of suspicious transactions.

Banking Member Service Representative

GECU
09.2022 - 09.2023
  • Contributed to a positive work environment by maintaining a professional demeanor at all times.
  • Ensured compliance with federal regulations by accurately completing required documentation for various banking transactions.
  • Improved teller accuracy by conducting regular audits and providing constructive feedback.
  • Educated customers on online banking and mobile banking applications.
  • Handled various accounting transactions.
  • Aided in the training and onboarding of new hires, ensuring their success in meeting performance expectations.


Paint Department Associate

The Home Depot Inc
01.2021 - 08.2022
  • Collaborated closely with other departments to execute store-wide initiatives, driving overall customer experience improvement.
  • Reduced waste by implementing proper paint disposal methods, adhering to environmental guidelines.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Maintained stock shelves by fronting, facing and straightening products throughout shift.

Sandwich Artist

SUBWAY®Restaurants
11.2019 - 01.2021
  • Greeted guests, promoted specials, and took orders.
  • Operated the cash register with accuracy, ensuring proper handling of transactions.
  • Kept workplace clean and organized in line with restaurant policies.
  • Increased speed of service through effective multitasking and time management skills.
  • Developed system for tracking most requested sandwich combinations, guiding inventory purchasing decisions.


Education

Major Criminal Justice/ Minor Political Science

The University of Texas At El Paso
El Paso, TX
05-2026

El Paso Community College
El Paso, TX
12-2021

High School Diploma -

Bel Air High School
El Paso, TX
06-2019

Skills

  • Strong empathy
  • Exceptional communication
  • Problem-solving abilities
  • Decision making
  • Goal setting
  • Multi-tasking

Certification

  • Certified in Emergency Communications Center

Languages

Spanish
Professional Working
English
Native or Bilingual

Timeline

Member Service Specialist

GECU
09.2023 - Current

Banking Member Service Representative

GECU
09.2022 - 09.2023

Paint Department Associate

The Home Depot Inc
01.2021 - 08.2022

Sandwich Artist

SUBWAY®Restaurants
11.2019 - 01.2021

Major Criminal Justice/ Minor Political Science

The University of Texas At El Paso

El Paso Community College

High School Diploma -

Bel Air High School

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