Summary
Overview
Work History
Education
Skills
Timeline
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Shalena Freeman

Fayetteville,NC

Summary

Proven Member Service Specialist with a track record of enhancing customer satisfaction and loyalty at Sam's Club, leveraging exceptional communication and empathy. Skilled in payment management, I consistently exceeded sales targets at JCPenney by employing effective customer engagement strategies. Achieved significant improvements in team performance and member retention through personalized financial guidance and expert product knowledge.

Overview

18
18
years of professional experience

Work History

Member Service Specialist

Sam's Club
06.2021 - Current
  • Handled escalated calls professionally, mitigating concerns effectively while maintaining excellent rapport with clients.
  • Assisted in training new team members, sharing best practices, and contributing to a cohesive work environment.
  • Participated actively in continuous improvement initiatives that bolstered member satisfaction and increased overall team performance.
  • Provided personalized financial guidance based on individual goals, helping members make well-informed decisions about their finances.
  • Established strong relationships with members to foster loyalty and trust, contributing to a high retention rate.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.

Jewelry Sales Associate

JCPenney
07.2006 - 06.2021
  • Educated customers about proper care and maintenance practices for their jewelry purchases, ensuring long-lasting satisfaction.
  • Boosted jewelry sales by providing excellent customer service and personalized product recommendations.
  • Assisted clients in making informed decisions on high-value purchases by sharing expert knowledge of gemstones, metals, and designs.
  • Maintained a visually appealing and organized store, contributing to a welcoming shopping environment.
  • Collaborated with fellow sales associates to achieve team sales goals consistently each month.
  • Exceeded personal sales targets regularly by employing upselling techniques and suggesting complementary accessories during transactions.
  • Developed comprehensive understanding of client preferences, allowing for targeted marketing efforts that led to higher revenue generation.

Education

High -

Seventy-First Highschool
Fayetteville, NC

Skills

  • Customer service standards
  • Strong empathy
  • Customer engagement
  • Exceptional communication
  • Payment management

Timeline

Member Service Specialist

Sam's Club
06.2021 - Current

Jewelry Sales Associate

JCPenney
07.2006 - 06.2021

High -

Seventy-First Highschool

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Shalena Freeman